Assistant Finance Officer

Essential Employment; Wollaton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an Assistant Finance Officer in Wollaton to manage customer enquiries in Credit Control. The role involves handling calls, emails, and supporting debt recovery efforts. Ideal candidates should have experience in customer services. This is a full-time, temporary position offering £12.21 per hour.

Qualifications

• Experience in customer service roles with a focus on finance.
• Ability to handle enquiries effectively via phone and email.
• Familiarity with debt recovery processes is a plus.

Responsibilities

• Handle live phone calls and manage incoming emails.
• Act as first contact for Credit Control enquiries.
• Review invoices and monitor debt recovery process.

Skills

Customer service

Debt recovery

Communication

Job description

Assistant Finance Officer needed in Lincoln Paying £12.21 per hr ref OR16044

Full time hours on a temporarybasis

• Take live phone calls, and manage incoming emails. To be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.
• Manage Tier 1 questions, providing copy invoices / taking card payments / dealing with care breaks and adjustments
• Refer queries to originating departments as necessary and monitor receipt of responses.
• Liaise with originating department regarding appropriate further recovery action/write off.
• Refer complex debts to the Senior Credit Controller.
• Make contact with debtors by telephone, letter and email.
• Access debtors to establish their financial circumstances and ability to pay.
• Report any problems with the achievement of debt review targets to the Senior Credit Controller.
• Review invoices and reminder letter for quality control.
• Provide advice on debt recovery process as and when required.

If you are interested in the role, please email your CV [e-mail] the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

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