Assistant Finance Officer

Brackenberry Limited; Lincoln; On-site; GBP 40,000 - 60,000; Full time

Job summary

A consultancy firm in Lincoln is seeking an experienced Assistant Finance Officer for a 4-month contract. The role involves handling customer inquiries about Credit Control and Adult Care Charging, managing communications, and initiating debt recovery. Candidates should have experience in a customer-facing financial environment and be proficient in IT systems. Competitive rate of pay is offered for the right candidate.

Qualifications

• Proven experience in a customer-facing financial or credit control environment, managing calls and emails.
• Experience in debt recovery or similar role involving debtor communication.
• High competence in IT systems for recording interactions and processing payments.

Responsibilities

• Take live phone calls and manage emails for Credit Control and Adult Care Charging.
• Resolve routine Tier 1 customer questions including payment processing.
• Initiate contact with debtors to pursue outstanding payments.

Skills

Customer-facing experience

Debt recovery knowledge

IT systems competence

Tools

Case management systems

Financial systems

Job description

We are working closely alongside with local authority in Lincolnshire to assist with the appointment of a Assistant Finance Officer on a 4-month contract, highly likely to be extended at client’s discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £12.21- £15.47 per hour

Summary

The Assistant Finance Officer is the first point of contact for customer inquiries related to Credit Control and Adult Care Charging. This critical role acts as the front line for financial services, responsible for managing high-volume customer communications (phone and email), resolving Tier 1 queries, processing card payments, and initiating debt recovery actions. The officer ensures efficient cash collection and accurate administration, contributing directly to the financial compliance and performance targets of Lincolnshire County Council.

Responsibilities

• Take live phone calls and manage incoming emails, serving as the primary contact for Credit Control and Adult Care Charging teams.
• Manage and resolve routine Tier 1 customer questions, including providing copy invoices, taking secure card payments, and dealing with basic care breaks and adjustments.
• Initiate and maintain contact with debtors via telephone, letter, and email to pursue outstanding payments.
• Access debtor information to establish their financial circumstances and ability to pay, guiding recovery efforts accordingly.
• Prepare non-routine debt cases for potential County Court action, ensuring all documentation is accurate and compliant.
• Assist the Credit Control & Compliance Manager and Credit Control Coordinator in providing solutions to problems related to payment processing and debt management pathways.

Essentials

• Proven, demonstrable experience in a customer-facing financial or credit control environment, managing incoming calls and emails.
• Experience in debt recovery or a similar role requiring contact with debtors to discuss financial circumstances and payment plans.
• High level of competence in IT systems, including experience using case management or financial systems for recording interactions and processing payments.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K.
• Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and sometimes become permanent.
• Important: We will interpret your application as permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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