Assistant Facilities Manager

CBRE; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global facilities management provider is seeking an Assistant Facilities Manager in Birmingham. The role involves managing Facilities Management coordinators, ensuring vendors meet service agreements, and maintaining professional relationships with various stakeholders. Candidates must have strong experience in facilities management, excellent communication skills, and the ability to handle multiple services and vendors effectively. A significant focus on customer service and detail is essential for success in this role.

Qualifications

• Experience in dealing with suppliers/contractors is essential.
• Managing multiple services at site level is required.

Responsibilities

• Manage and support the Facilities Management coordinators.
• Ensure vendors deliver services in line with contractual obligations.
• Resolve supplier issues directly with vendors.
• Schedule monthly meetings to discuss vendor service levels.
• Document and report findings in monthly reports.

Skills

Strong proven experience in an FM or related services environment

Good knowledge of Facilities Management SLA's / KPI's

IT literate - Microsoft packages

Strong communicator with confident oral and written skills

Good administration skills with an eye for detail

Strong customer service ethic

Team player mind-set

Ability to work to pressured deadlines and take on challenges

Job description

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Job Title: Assistant Facilities Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Assistant Facilities Manager to join the team located in Birmingham.

Role Summary:

• Manage and support the FMC (Facilities Management co-ordinators) ensuring rotas and work task are completed
• Ensure all vendors deliver services in line with the contractual obligations and expectations
• Resolve any supplier issues directly with nominated vendors
• Assist / develop a working BCP solution with the CBRE and client team
• Schedule Monthly meetings with the client team to discuss, review and manage the vendors service levels
• Notate and report all findings in a monthly report
• Raise Purchase Orders on JDE and process / endorse client invoicing
• Ensure a working escalation process is in place and establish a rota for call outs with the team
• Escalate any emergencies connected with the facilities or equipment
• Principle point of contact for Colleagues in the London sites
• Liaise with FM vendors regarding service visits with assistance from the security Team
• Ensure office equipment is working and has sufficient supplies
• Office inspections, recording any faults
• Carry out cleaning audits in conjunction with the cleaning Vendor
• Assist in keeping FM Location Operational Manual and Playbooks up to date
• Ensure a professional and courteous working relationship is maintained with the Landlords and their representatives in both buildings
• Responsibility for the continual development of the FMC
• Setting of targets and training for the FMC
• Ensure that all vendors passes are returned and that NDA's are completed and filed
• Manage client expectations around cover for events and specific requirements, ensuring that all stakeholders are informed and that actions and responsibilities are fully understood by all
• Identify any service shortfalls
• Ensure that all PPM's are carried out as scheduled
• Manage the stock room, including stock levels
• Manage the outsourced postal / courier service

Experience Required:

• Strong proven experience in an FM or related services environment
• Responsible for multiple services at site level
• Good knowledge of Facilities Management SLA's / KPI's
• Experience in dealing with suppliers / contractors
• IT literate - Microsoft packages
• Good understanding of FM service contracts and negotiations
• Strong communicator with confident oral and written skills
• Good administration skills with an eye for detail
• Strong customer service ethic
• Team player mind-set
• Ability to work to pressured deadlines and take on challenges when required