Assistant F&B Manager

St Martins Lane Hotel; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious lifestyle hotel in London is seeking an Assistant F&B Manager to oversee daily operations and enhance guest satisfaction. The ideal candidate will have at least one year of experience in hospitality and a passion for leadership. This role offers competitive benefits including employee discounts and wellness support.

Benefits

Employee discounts on hotel stays

Shopping discounts

Free meals on duty

Wellbeing support

Qualifications

• At least one year's experience in an F&B assistant manager role or equivalent in hospitality.
• Ability to handle guest concerns effectively and courteously.
• Experience in managing team morale and retention.

Responsibilities

• Assist in managing daily operations of food and beverage outlets.
• Handle guest comments, complaints, and inquiries promptly.
• Organize team member training and development plans.

Skills

Guest service excellence

Team leadership

Budget management

Conflict resolution

Job description

Assistant F&B Manager

St Martins Lane Hotel

As the original lifestyle hotels, St Martins Lane London and Sanderson London sit under the Morgans Originals brand, a collection of independent hotels sharing the same spirit. Equal parts glossy, surprising and rebellious, we balance a refined outlook with careful chaos.

No two days are alike as we provide unique experiences everyday such as our Mad Hatters afternoon tea in the Sanderson courtyard or our signature cocktails in the Blind Spot at St Martins Lane – our speakeasy cocktail bar.

We have a fabulous opportunity to join St Martins Lane in our Food & Beverage team as an Assistant F&B Manager .

Under the guidance and supervision of the Food & Beverage Manager, you will manage and develop the hotel F&B outlets to the highest of standards whilst optimising guest satisfaction through consistent high operating procedures and development of team members.

You will :

• Assist in managing the daily operations of our food and beverage outlets, ensuring that all guests receive outstanding service.
• Handle promptly and courteously all guest comments, questions, complaints, requests, and inquiries while taking the necessary action steps and ensuring a follow-through.
• Create and maintain a personal and respectful rapport with regular guests.
• Assist in organizing regular team member training while also helping in creating development and performance management plans.
• Assist in driving promotional and marketing activities
• Assist in managing budgets and financial goals, including revenue management, Payroll & Team schedule management, alongside food and beverage cost of sales.
• Foster a positive work environment by motivating and leading team members to deliver their best.
• Maintain high team morale and retention rate.
• Maintain positive and productive working relationships with colleagues in other departments

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24 / 7 advice and support line
• Team reward & recognition
• Free meals on duty

A bit about you :

• Must have at least one year's experience in an F&B assistant manager role or equivalent in hospitality.
• Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
• Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
• Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.
• Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
• Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from.
• Loves to think big & believe - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks.

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.