Assistant Events Apprentice

Sandwell Metropolitan Borough Council; West Bromwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional council is seeking an Assistant Events Apprentice to support the planning and execution of events, including weddings. The role offers hands-on experience with a focus on communication, organisation, and customer service. Successful candidates will receive a Level 3 Event Assistant Qualification during the 18-month apprenticeship. The salary starts at £14,526.20 for the first year, with a standard 37-hour workweek schedule.

Qualifications

• Communication skills needed to interact with clients and team members effectively.
• Attention to detail essential for ensuring that event setups are executed correctly.
• Physical fitness required for setting up and clearing event spaces.

Responsibilities

• Assist with wedding operations from initial meetings through to the wedding day.
• Support the Events team in delivering events and managing bookings.
• Help maintain accurate records related to bookings and event details.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem-solving

Team working

Willingness to learn

Education

GCSE in English (grade A-C / 9-4)

GCSE in Maths (grade A-C / 9-4)

Job description

Overview

As an Assistant Events Apprentice, you will assist and support the Visitor Services and Events team in delivering weddings and events across Visitor Services sites and Parks. This is a great opportunity to learn about event planning and operations while gaining hands‑on experience. PREVIOUS APPLICANTS NEED NOT APPLY,

Responsibilities

• Assist with the wedding operations at Sandwell Valley Visitor Centre and Lightwoods House, supporting the team from initial meetings through to the wedding day
• Support the Events team in delivering events, learning how bookings, administration, and event setup are managed
• Help with administrative tasks to support smooth event delivery
• Take part in planning and preparing events under guidance
• Assist with setting up and clearing away event and wedding spaces, including arranging furniture, decorations, and equipment
• Support the team in welcoming and guiding visitors and guests during events and weddings
• Help monitor supplies and equipment needed for events, reporting any shortages or issues to the team
• Assist in promoting upcoming events and weddings through social media or printed materials under supervision
• Support the team in gathering feedback from guests after events to help improve future activities
• Help maintain accurate records and databases related to bookings and event details
• Shadow experienced team members to learn best practices in customer service and event coordination
• Participate in team meetings and training sessions to develop skills and knowledge related to weddings and events
• Contribute to creating an inclusive and welcoming environment by supporting Equality, Diversity, and Inclusion (EDI) values
• Carry out other duties as needed to support the team and service goals
• Follow Health and Safety policies to help maintain a safe working environment, Operational: Gather facts and collate information in response to a brief or request, like searching for the right location and venue for an event.
• Operational: Respond to requests from the different functional teams and carry out a variety of daily and weekly tasks to assist in the planning and preparation of an event.
• Operational: Provide assistance onsite at an event by registering delegates or by helping to assist the onsite team with a variety of tasks.
• Operational: Manage your time effectively by understanding how to prioritise tasks according to their importance and urgency for the stakeholders of an event.
• Operational: Use software packages to create word processing and spreadsheet documents.
• Operational: Contribute to reports, event project plans and written presentations for clients
• Operational: Use a range of event technology platforms and in-house bespoke software systems and databases.
• Operational: Show careful attention to regulations and internal policies.
• Professional: Listen, interpret, understand, vocalise and respond to clients' needs.
• Professional: Speak and write clearly in order to prepare written communications or provide instructions that are needed for a client, supplier or team member.
• Professional: Build rapport and trust with the stakeholders of an event so that stakeholders can collaborate well throughout the planning and organisation processes.
• Professional: Question effectively to ensure understanding of what is required from clients or colleagues.
• Professional: Have the skills to maintain relationships with colleagues, suppliers or clients once they are built, and be able to repair them when they are damaged.
• Professional: Work effectively within a group environment to prepare for, deliver and/or follow up after an event takes place.
• Commercial: Assist in the preparation, management and reconciliation of event budgets by collecting information, checking data and making calculations.
• Commercial: Show how commercial awareness has been applied through task and time management, specifically using efficient and effective measures to conclude a project in the most proficient way.

Training and Apprenticeship

Training schedule At the end you will gain a Level 3 Event Assistant Qualification. The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off the Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Fire Awareness, Prevent, Safeguarding, Data Protection &Cyber Security and Equality & Diversity. This apprenticeship is a fixed term 18‑month contract and at the end you will gain a Level 3 Event Assistant Qualification.

However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.

Qualifications

• GCSE in: English (grade A-C / 9‑4)
• GCSE in: Maths (grade A-C / 9‑4)
• Other in: English (grade Level 2)
• Other in: Maths (grade Level 2)
• Share if you have other relevant qualifications and industry experience.
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Team working
• Creative
• Initiative
• Non‑judgemental
• Physical fitness
• Good time‑keeping & punctuality
• Reliability & flexibility
• Problem‑solving
• Willingness to learn, You may be required to work at various locations across the borough to support event delivery.

Salary

£14,526.20 for your first year, then could increase depending on your age.

Working Hours & Conditions

Hours: Monday‑Friday between the hours of 8.30am and 4.30pm with weekends and occasional evenings. 37 hours a week.

Start date: Monday 2 February 2026.

Duration: 1 year 6 months.

National Minimum Wage rate for apprentices: check minimum wage rates (opens in new tab).