Assistant Events and Reservations Manager

HC Solutions Ltd; City Of London; On-site; GBP 45,000; Full time

Job summary

A leading restaurant group in London seeks an Assistant Reservations and Events Manager to support operations across two venues. Candidates should have proven experience in high-end hospitality, strong leadership skills, and exceptional communication. This role offers a salary of up to £45,000 per annum, a Monday-to-Friday schedule, and opportunities for professional development in a supportive environment.

Benefits

Professional development opportunities

Childcare schemes

Pleasant working environment

Qualifications

• Proven experience in reservations and events within a high-end hospitality environment.
• Strong ability to inspire and mentor team members.
• Exceptional telephone manner and communication skills.

Responsibilities

• Support the Reservations & Events Manager in operations.
• Handle telephone and email enquiries professionally.
• Manage and resolve guest complaints diplomatically.

Skills

Leadership skills

Exceptional communication

Organizational skills

Detail-oriented

Job description

Assistant Reservations and Events Manager – Victoria

Our client is an iconic, independent restaurant and event venue group, renowned for delivering exceptional dining experiences across two highly successful locations. Well-established in London, the group has ambitious plans to expand its portfolio in the coming years. This is an excellent opportunity for a talented Assistant Reservations and Events Manager to join a stable, distinctive, and forward-thinking operation.

Role Overview

The Assistant Reservations and Events Manager will support the Group Head of Reservations and Events in overseeing restaurant, event, and membership operations across two unique venues. This role is based at Head Office in Victoria and offers a predominantly Monday-to-Friday schedule.

Package and Benefits

• Up to £45,000 per annum
• 45 hours per week, daytime shifts
• Opportunities for professional development, including WSET, Health & Safety, and Food & Beverage certifications
• Childcare schemes
• Pleasant working environment with low staff turnover

Key Responsibilities

• Support the Reservations & Events Manager in leading operations across both venues
• Handle telephone and email enquiries professionally and efficiently
• Manage and resolve guest complaints with diplomacyCoordinate staff rotas and ensure effective team delegation
• Motivate, guide, and organise the reservations and events teams
• Manage all third-party enquiries and bookings
• Produce and maintain reports for reservations and events
• Collaborate closely with the Group’s Private Dining & Membership Manager

Candidate Profile

• Proven experience in both reservations and events within a busy, high-end hospitality environment
• Strong leadership skills with the ability to inspire and mentor team members
• Exceptional communication skills, including a professional telephone manner
• Highly organised, proactive, and detail-oriented
• Demonstrated stability and commitment in previous roles
• Impeccable personal presentation and strong interpersonal skills

This is a rare opportunity to be part of an established and growing hospitality group, offering a professional and supportive working environment alongside opportunities for career development.