Assistant Events and Reservations Manager

H&C Solutions; City Of London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading hospitality group in London seeks an Assistant Reservations and Events Manager to oversee operations for two venues. You'll support the Group Head in enhancing guest experiences and managing reservations, requiring strong leadership and communication skills. This role offers a salary up to £45,000, a Monday-to-Friday schedule, and professional development opportunities in a supportive environment.

Benefits

Up to £45,000 per annum

Childcare schemes

Professional development opportunities

Qualifications

• Proven experience in reservations and events within a high-end hospitality environment.
• Strong leadership skills with the ability to inspire and mentor team members.
• Exceptional communication skills and a professional telephone manner.

Responsibilities

• Support the Reservations & Events Manager in leading operations across both venues.
• Handle telephone and email enquiries professionally.
• Manage and resolve guest complaints with diplomacy.

Skills

Experience in reservations

Experience in events

Leadership skills

Exceptional communication

Organisational skills

Job description

Assistant Reservations and Events Manager – Victoria

Our client is an iconic, independent restaurant and event venue group, renowned for delivering exceptional dining experiences across two highly successful locations. Well-established in London, the group has ambitious plans to expand its portfolio in the coming years. This is an excellent opportunity for a talented Assistant Reservations and Events Manager to join a stable, distinctive, and forward-thinking operation.

Role Overview

The Assistant Reservations and Events Manager will support the Group Head of Reservations and Events in overseeing restaurant, event, and membership operations across two unique venues. This role is based at Head Office in Victoria and offers a predominantly Monday‑to‑Friday schedule.

Package and Benefits

• Up to £45,000 per annum
• 45 hours per week, daytime shifts
• Opportunities for professional development, including WSET, Health & Safety, and Food & Beverage certifications
• Childcare schemes
• Pleasant working environment with low staff turnover

Key Responsibilities

• Support the Reservations & Events Manager in leading operations across both venues
• Handle telephone and email enquiries professionally and efficiently
• Manage and resolve guest complaints with diplomacy
• Coordinate staff rotas and ensure effective team delegation
• Motivate, guide, and organise the reservations and events teams
• Manage all third‑party enquiries and bookings
• Produce and maintain reports for reservations and events
• Collaborate closely with the Group’s Private Dining & Membership Manager

Candidate Profile

• Proven experience in both reservations and events within a busy, high‑end hospitality environment
• Strong leadership skills with the ability to inspire and mentor team members
• Exceptional communication skills, including a professional telephone manner
• Highly organised, proactive, and detail‑oriented
• Demonstrated stability and commitment in previous roles
• Impeccable personal presentation and strong interpersonal skills

This is a rare opportunity to be part of an established and growing hospitality group, offering a professional and supportive working environment alongside opportunities for career development.