Assistant Driver Manager

TXM Recruit; West Bedfont; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading operator in the passenger transport sector is seeking an experienced Assistant Driver Manager based at Heathrow. You will manage the recruitment process, supervise daily operations, and ensure compliance with regulations. The ideal candidate has strong leadership skills and a solid understanding of operational management within the transport industry, along with proficiency in MS Office. This role offers growth opportunities within a dynamic environment.

Qualifications

• Solid understanding of British Domestic Hours Rules and Working Time Regulations.
• Competent with Microsoft Office tools (Word, Excel, PowerPoint, Email).
• Experience using Omni‑das, Trapeze, or Ticketer systems is advantageous.

Responsibilities

• Manage the full recruitment process for driver operations.
• Lead investigations into incidents and maintain accurate employee records.
• Supervise the traffic office and oversee daily operations.

Skills

Understanding of British Domestic Hours Rules

Communication skills

Organisational skills

Leadership skills

Competency in Microsoft Office

Tools

Omni‑das

Trapeze

Ticketer

Job description

About the Role
TXM Recruit are proud to be supporting our client, a leading operator in the passenger transport sector, in the search for an experienced and proactive Assistant Driver Manager based at Heathrow.

This is an excellent opportunity to step into a fast‑paced and varied role, supporting the Driver Manager with recruitment, compliance, performance management, and the day‑to‑day running of driver operations. You'll play a crucial part in ensuring the smooth and efficient delivery of transport services while maintaining the highest standards of safety and professionalism.

Key Responsibilities

Recruitment & Onboarding

• Manage the full recruitment process - from advertising roles and shortlisting candidates to arranging interviews and onboarding new starters.
• Conduct reference and right‑to‑work checks.
• Ensure all inductions are completed and properly documented.

Employee Relations & HR

• Lead investigations into incidents, accidents, and grievances.
• Maintain accurate employee records using Natural HR.
• Oversee absence management, including return‑to‑work interviews and disciplinaries.

Learning & Development

• Support the coordination and tracking of CPC, induction, and other driver training programmes.
• Maintain training records and assist with performance appraisals.

Traffic Office & Operational Oversight

• Supervise the traffic office and driver supervisory team.
• Oversee daily allocations, punctuality, and lost mileage.
• Monitor network performance and ensure service standards are met.
• Ensure thorough electronic handover reporting between shifts.

Compliance & KPI Delivery

• Conduct and monitor the following daily checks:
  • Random drug and alcohol testing
  • Driving licence and CPC compliance checks
  • Gate checks (run‑out and run‑back)
  • Service monitoring and depot punctuality
• Ensure operational KPIs are achieved and recorded accurately.

What We’re Looking For

• Solid understanding of British Domestic Hours Rules and Working Time Regulations.
• Competent with Microsoft Office (Word, Excel, PowerPoint, Email).
• Experience using Omni‑das, Trapeze, or Ticketer systems (advantageous).
• Excellent communication, organisational, and leadership skills.
• Flexible approach to working hours and operational demands.

Why Apply

This is a fantastic opportunity to develop your career in operational management within the passenger transport industry. You’ll work alongside an experienced leadership team and play an integral role in maintaining service quality, safety, and efficiency.

Interested?
Apply today with your CV to TXM Recruit to learn more about this exciting opportunity to become an Assistant Driver Manager based at Heathrow.