Assistant Donor Operations & Resourcing Support Manager

NHS National Services Scotland; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A national NHS Board in Edinburgh is seeking an Assistant Donor Operations & Resourcing Support Manager. The role involves assisting with the management of donor office operations, ensuring high standards, and meeting deadlines. Ideal candidates will have an HND level education or equivalent experience, excellent communication skills, and staff supervisory experience. The position offers a supportive and inclusive environment with comprehensive benefits.

Benefits

Pension scheme

Comprehensive work-life balance policies

Occupational health services

Discounted leisure benefits

Qualifications

• Candidates must be educated to HND level or demonstrate equivalent experience.
• Excellent communication skills and ability to work under pressure.
• Prior staff supervisory experience is essential.

Responsibilities

• Assist and deputise for the Donor Services Operations Resourcing Support Manager.
• Ensure deadlines are met and standards maintained.
• Manage all aspects of the donor office.

Skills

Customer-focused approach

Staff supervisory experience

Excellent communication skills

Ability to multi-task

Organised and adaptable

Education

HND level or equivalent experience

Job description

Assistant Donor Operations & Resourcing Support Manager

About the Organisation:

National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHS Scotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best‑in‑class systems and standards. Our priority is always the same – to improve the health and well‑being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re‑invested into essential services.

The Post:

An exciting opportunity has arisen to join the multidisciplinary Donor Services Operations team within Donor & Transport Services (D&TS).

To assist and deputise for the Donor Services Operations Resourcing Support Manager in managing all aspects of the donor office, ensuring deadlines are met and standards maintained.

The Candidate:

Candidates must be educated to HND level or demonstrate equivalent experience. We are looking for an individual who has a customer‑focused approach, has staff supervisory experience and is organised and adaptable.

You must possess excellent communication skills, have the ability to multi‑task and have the ability to work under pressure.

The successful candidate will be required to undergo a PVG Scheme Disclosure Scotland check. Any candidate who have lived/worked overseas for more than 12 months in the preceding 5 years will also be required to provide a criminal record check from the appropriate overseas agency.

Location and Working Pattern:

This post will be based on‑site at Jack Copland Centre, Edinburgh.

The work pattern for this post is Monday to Friday, 37 hours per week.

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits:

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion:

NHS National Services Scotland (NSS) is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long‑term commitment to staff health and well‑being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and, as a participant in the disability confident scheme, guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on [e-mail]

Further Information:

For an informal discussion on the post, please contact Lyn Scott at [e-mail]

Closing date for completed applications is 5 December 2025

Further information on NSS is available from: https://www.nss.nhs.scot/

Please note that the majority of correspondence is sent by e‑mail only, so please check your e‑mail regularly (including junk folders).

NHS National Services Scotland is an equal opportunities employer and, as a participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.