Assistant Directorate Manager - A&E Reception and Ward Clerks

Tameside and Glossop Integrated Care NHS FT; Ashton-under-Lyne; On-site; GBP 40,000 - 50,000; Full time

Job summary

A healthcare provider in the UK is looking for an Assistant Directorate Manager for A&E Reception, Ward Clerks, and Bed Bureau. The role involves managing day-to-day administration operations, supporting clinical teams, and ensuring effective staff performance. Strong organisational and communication skills are essential, along with a flexible approach to working hours. Benefits include 27-33 days of annual leave, NHS Pension, and various employee support programs.

Benefits

Flexible working

27-33 days annual leave plus bank holidays

NHS Pension Scheme

Gym discount

Free eye tests and health checks

Salary sacrifice car scheme

Qualifications

• Experience in managing large operational teams is essential.
• Ability to communicate effectively across various levels.
• Prioritising multiple workload demands and meeting deadlines.

Responsibilities

• Manage the day-to-day administration staff performance.
• Support clinical teams with administrative workforce management.
• Review and implement processes and systems for effective operation.

Skills

Organisational skills

Communication skills

Team management

Customer service

Job description

Assistant Directorate Manager - A&E Reception, Ward Clerks and Bed Bureau

Full time - 37.5 hours - Permanent

We are currently looking for a highly organised, motivated and efficient individual to join our dynamic Directorate within Clinical Support Services. The post holder will provide support to the Deputy Directorate Manager in the operational delivery and performance management of the Ward Clerk and A&E administrative services ensuring key targets are maintained and sustained.

As part of the role, the post holder will be required to work as part of the management team to ensure sound administrative processes are in place in order to support the clinical teams to achieve operational objectives in an efficient and effective way.

The position will oversee the day-to-day management of administration staff including appraisal and objective setting, recruitment and retention therefore experience in these areas is essential. It is important that the post holder is able to communicate effectively and develop and maintain positive working relationships with managerial, non-clinical and clinical staff and all partner agencies across the Division and Trust.

This role will be responsible for the day to day management of all Ward Clerks and A&E based administration staff supporting clinical staff in the delivery of services. The post holder will work with clinical teams to ensure services have the administrative workforce with the capacity and skills necessary to support and deliver high quality services. The post holder will be expected to work independently to manage these departments, in line with service requirements and local/national policies. The expectation of the successful post holder is that they will have experience and knowledge in managing large operational teams.

The successful candidate will be well organised and able to prioritise work. This role will manage services that work 24 hours a day, 7 days a week, therefore successful candidates must have a flexible approach in terms of their working hours across the working week. The post holder will be expected to manage and devise rotas or systems to ensure competing workload demands and short-notice periods of leave are adequately and equitably met.

As part of this role, you will be required to support the manager and staff to review, develop and implement processes and systems. Excellent written and communication skills together with the ability to prioritise work and meet deadlines are essential combined with line management responsibilities. The post holder will need to be calm, patient and possess an excellent customer service manner.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include: flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

For further details / informal visits contact: Name: Alexa Scullard Job title: Deputy Directorate Manager Email address: [e-mail] Telephone number: 0161 922 4732

Denise Bullock, Associate Directorate Manager - 0161 342 6910