Assistant Customer Experience Manager - Liverpool

ATG Entertainment; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading live entertainment company in Liverpool is seeking an Assistant Customer Experience Manager to oversee the Pizza al Teatro restaurant operation and assist in managing Front of House. The role involves ensuring high standards of customer service and requires strong leadership skills. Ideal candidates will have experience in customer service management and the ability to manage multiple tasks effectively.

Qualifications

• Experience in customer service management.
• Strong leadership skills to oversee Front of House operations.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Oversee the Pizza al Teatro restaurant operation.
• Assist Customer Experience Management in managing Front of House.
• Duty manage shows, a minimum of 2 shows per week.

Job description

Assistant Customer Experience Manager

This Assistant Customer Experience Manager role will be responsible for overseeing the Pizza al Teatro restaurant operation and assisting the Customer Experience Management with the other elements of managing Front of House, primarily Duty Managing shows (minimum of 2 shows per week). The Assistant Customer Experience Manager is responsible for supporting the Customer Experience Management department to lead a strong Front of House operation, ensuring that a cost effective and customer focused range of services are consistently provided to the highest standards.

Company Overview

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

The Liverpool Empire Theatre is the largest two-tier theatre in the country, hosting the best in touring theatre productions including musical, opera, ballet and comedy. This iconic venue plays a crucial role in the cultural offering of the Liverpool City Region and celebrates its 100th anniversary in 2025.

People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.