Assistant Customer Experience Manager

ATG Entertainment; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading live entertainment company is seeking an Assistant Customer Experience Manager in Liverpool. The role involves overseeing the restaurant operation and assisting with the management of Front of House services. This position is critical for ensuring high standards of service and customer experience at the venue. Candidates passionate about live entertainment and customer service are encouraged to apply.

Responsibilities

• Oversee the Pizza al Teatro restaurant operation.
• Assist the Customer Experience Management with managing Front of House.
• Support the Customer Experience Management department to lead a strong Front of House operation.
• Ensure customer focused services are provided to high standards.

Job description

Assistant Customer Experience Manager

ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

The Liverpool Empire Theatre is the largest two-tier theatre in the country, hosting the best in touring theatre productions including musical, opera, ballet and comedy. This iconic venue plays a crucial role in the cultural offering of the Liverpool City Region and celebrates its 100th anniversary in 2025.

People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.

Responsibilities

• Oversee the Pizza al Teatro restaurant operation.
• Assist the Customer Experience Management with managing Front of House, primarily Duty Managing shows (minimum of 2 shows per week).
• Support the Customer Experience Management department to lead a strong Front of House operation.
• Ensure that a cost effective and customer focused range of services are consistently provided to the highest standards.

Disability and Accessibility

We are a Disability Confident Committed Employer. We will offer an interview or recruitment event to disabled candidates who wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please email [e-mail] to request a confidential discussion.

Equal Opportunity

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at uk-careers.atgentertainment.com