Assistant Contract Monitoring Officer

Gloucestershire County Council; Gloucester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in the UK seeks a Monitoring Officer to oversee various contracts, including school meals and cleaning services. This full-time position offers hybrid working arrangements, allowing flexibility between home and office. Candidates must be well-organized, self-motivated, and possess strong communication skills. Experience in grounds, cleaning, or catering is essential. The role includes a mileage allowance and various employee benefits.

Benefits

Flexible and agile working opportunities

25.5 days annual leave, rising to 30.5 days after 5 years

Mileage Allowance

Local Government Pension Scheme (LGPS)

Employee Assistance Programme (EAP)

Qualifications

• Must have experience in grounds, cleaning, or catering.
• Fluent in English to fulfill spoken aspects of the role.
• Able to work independently and manage own time effectively.

Responsibilities

• Monitor school meals service and cleaning standards.
• Maintain good relationships with clients and contractors.
• Attend sites daily and check standards.

Skills

Attention to detail

Great communication skills

Self-motivated

Tools

Microsoft 365

Job description

Overview

Delivery contract management are looking for a monitoring officer to join our team. We are a small team of five, responsible for procuring and managing several contracts for our corporate estate and schools. We are looking for someone who can take on the monitoring of these various contracts and assist our contract lead officers when required.

Key Responsibilities

We need you to be out and about, daily and you must have your own car available. You'll be monitoring the school meals service, cleaning standards and checking grounds maintenance. There will be a mileage allowance. Great ICT skills are essential as we use a wide variety of packages including Microsoft 365 and our own database for monitoring.

Essential Skills & Experience

You will need to have excellent attention to detail, be well organised and self‑motivated to ensure our contract service levels are maintained. We need you to have great communication skills to achieve the best outcomes when visiting sites and monitoring standards. Someone friendly, able to challenge and resolve issues and maintain a good relationship with our clients and contractors. You must be focused and able to work alone. Whilst there will be specific training available for the role, we expect you to have some experience in either grounds, cleaning or catering and ideally contract monitoring.

Legal & Eligibility

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Working Arrangements

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working. You will be based from home but will be required to attend sites daily and meetings when necessary. The job is full time, and working hours are between 9.30am and 3.30pm. There is some flexibility, but you will be required to monitor a kitchen each day over the lunchtime period.

Our Promise

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. Family friendly employer offering benefits to help support you and your family.

Benefits

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service (pro‑rata)
• An option to purchase 10 days of additional leave per year (pro‑rata)
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential counselling and advice for employees, available 24 hours a day, online and by telephone
• An in‑house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
• Mileage Allowance