Assistant Conference & Banqueting Operations Manager

Hilton; City Of London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading global hospitality company is seeking an Assistant Conference and Events Operations Manager in London. The role includes managing conference and events operations to ensure exceptional customer service and compliance with brand standards. Applicants should possess a degree in Hotel Management and demonstrate strong leadership and communication skills. The position offers a salary of £33,700 per year and various employee benefits.

Benefits

Uniform provided and laundered

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

28 days holiday including bank holidays

Qualifications

• Record of success in Conference and Beverage, specifically the ability to lead and coach.

Responsibilities

• Manage all Conference and Events operations alongside the C&E Operation manager.
• Maintain exceptional levels of customer service.
• Ensure compliance of brand standards.
• Evaluate guest satisfaction levels with a focus on continuous improvement.
• Provide effective leadership to the Conference and Events team.

Skills

Strong knowledge of hotel/leisure/service sector

Exceptional communication skills

Exceptional leadership skills

Education

Degree or diploma in Hotel Management or equivalent

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

What makes Hilton Wembley unique, is the sense of belonging and teamwork shared throughout all our departments. This hotel is the #choiceofchampions – one day we are busy looking after a family on vacation visiting London, the next day a world’s famous sports team or music artist. But every day we are busy creating lasting memories.

Salary: £33,700 a year Service Charge

A WORLD OF REWARDS

• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing https://cr.hilton.com
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Guest Experience Day 1 night stay with breakfast per year
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

What will I be doing?

As an Assistant Conference and Events Operations Manager, you are liaising/managing alongside the C&E Operations Manager all aspects of Conference and Events operations to deliver an excellent Guest and Member experience. An Assistant Conference and Events Operations Manager will also be required to optimise sales and provide leadership to the team to ensure staff training & service standard are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Conference and Events operations alongside the C&E Operation manager
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of Events
• Provide effective leadership to the Conference and Events team to ensure targets are met and exceeded both for the hotel and individual development

What are we looking for?

An Assistant Conference and Events Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong knowledge of hotel/leisure/service sector
• Degree or diploma in Hotel Management or equivalent
• Record of success in Conference and Beverage, specifically the ability to lead and coach
• Exceptional communication skills
• Exceptional leadership skills to create a winning team

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Job: Catering and Event Services

Title: Assistant Conference & Banqueting Operations Manager

Location: null

Requisition ID: HOT0BZF0

EOE/AA/Disabled/Veterans