Assistant Conference & Banqueting Operations Manager

Hilton Worldwide, Inc.; City Of London; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading hospitality company is seeking an Assistant Conference & Banqueting Operations Manager to manage events and ensure a high level of customer service. You will lead the team, comply with brand standards, and improve guest satisfaction. The ideal candidate will have a degree in Hotel Management and strong leadership skills. Join us to make every event extraordinary.

Benefits

Uniform provided and laundered

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program

High street discounts

Holiday: 28 days increasing yearly

Discounted dental and health cover

Qualifications

• Record of success in Conference and Beverage management, specifically the ability to lead and coach.

Responsibilities

• Manage all Conference and Events operations alongside the C&E Operation Manager.
• Maintain exceptional levels of customer service.
• Ensure compliance with brand standards.
• Evaluate guest satisfaction levels with a focus on continuous improvement.
• Provide effective leadership to the Conference and Events team.

Skills

Strong knowledge of the hotel/leisure/service sector

Exceptional communication skills

Exceptional leadership skills

Education

Degree or diploma in Hotel Management or equivalent

Job description

Overview

Job Description - Assistant Conference & Banqueting Operations Manager (HOT0BZF0)

Salary: £33,700 a year + Service Charge

Welcome to a world of opportunities at the UK’s #1 Great Place to Work 2025, as voted by our team members. Hilton Wembley offers a sense of belonging and teamwork across all departments. This hotel accommodates a variety of guests, from families on vacation to world-renowned sports teams or music artists, with a focus on creating lasting memories.

Work Location

Hilton London Wembley, Lakeside Way, Wembley HA9 0BU

Rewards and Benefits

• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Guest Experience Day 1 night stay with breakfast per year
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

What will I be doing?

As an Assistant Conference and Events Operations Manager, you will liaise with and assist the C&E Operations Manager in all aspects of Conference and Events operations to deliver an excellent guest and member experience. You will also optimise sales and provide leadership to the team to ensure staff training and service standards are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Conference and Events operations alongside the C&E Operation Manager
• Maintain exceptional levels of customer service
• Ensure compliance with brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Be aware of trends and propose ideas to build the range and quality of events
• Provide effective leadership to the Conference and Events team to ensure targets are met and exceeded for both the hotel and individual development

What are we looking for?

An Assistant Conference and Events Operations Manager serving Hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong knowledge of the hotel/leisure/service sector
• Degree or diploma in Hotel Management or equivalent
• Record of success in Conference and Beverage, specifically the ability to lead and coach
• Exceptional communication skills
• Exceptional leadership skills to create a winning team

Every job makes the stay. At Hilton, it matters where you stay, and behind every job there’s an extraordinary person working to make each stay magical. Hilton believes Every Job Makes the Stay.