Assistant Conference and Banqueting Manager

Bournemouth Highcliff Marriott Hotel; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned hospitality establishment in Bournemouth is seeking an Assistant Conference and Banqueting Manager. In this entry-level management role, you will lead the banquet operations team, ensuring high service standards and delivering exceptional guest experiences. Responsibilities include overseeing event operations, coordinating setups, and training staff. Ideal candidates will have at least 2 years of experience in the hospitality sector. The position offers a bonus scheme, pension, and comprehensive training.

Benefits

Bonus Scheme

Pension Scheme

23 days holiday increasing with service

Annual Performance Review pay

Uniform, Meals on duty and free car-parking

Employee Assistance Program

Comprehensive Training and Development program

Qualifications

• Minimum of 2 years’ experience in event operations, food and beverage, or a related area in the hospitality industry.

Responsibilities

• Oversee banquet operations team and ensure high service standards.
• Coordinate setup and maintenance of event spaces.
• Deliver outstanding guest service and resolve concerns efficiently.
• Support hiring, onboarding, and training of banquet associates.

Skills

Event operations experience

Customer service skills

Team leadership

Attention to detail

Job description

We are seeking an Assistant Conference and Banqueting Manager to support the successful planning and execution of conferences, meetings, and banqueting events. This entry‑level management position involves leading the banquet operations team, ensuring high service standards, and delivering exceptional guest experiences. The ideal candidate will assist in managing all aspects of event operations, from staffing and service delivery to inventory and financial oversight.

Perks You Deserve

• Bonus Scheme
• Pension Scheme
• 23 days holiday increasing with service
• Annual Performance Review pay
• Uniform, Meals on duty and free car‑parking
• Employee Assistance Program
• Comprehensive Training and Development program

Core Responsibilities

Supporting Management of Department Operations and Inventories

• Oversee banquet equipment, supply levels, and inventory to ensure seamless operations.
• Coordinate setup and maintenance of event spaces, ensuring alignment with Marriott standards.
• Assist in scheduling banquet staff based on event needs, budget goals, and service expectations.
• Place orders for departmental supplies including china, glassware, décor, and presentation items.

Participating in and Leading Banquet Teams

• Lead shifts and actively support banquet service during events.
• Work collaboratively with culinary and event teams to ensure flawless delivery.
• Maintain knowledge of current trends in food, wine, and event presentation to elevate the guest experience.

Providing and Ensuring Exceptional Customer Service

• Deliver outstanding guest service by creating a welcoming and attentive environment.
• Interact with clients and guests to gather feedback and resolve concerns efficiently.
• Review Meeting Planner Survey results, address service challenges and take action to improve service quality and guest satisfaction.

Conducting Human Resources Activities

• Support hiring, onboarding, and training of banquet associates.
• Train new and existing team members in service standards, event execution, and Marriott brand expectations.
• Create a culture of continuous learning and professional growth by providing regular coaching and development opportunities.
• Ensure all team members follow Marriott safety and emergency procedures.
• Recognise performance and foster a positive, collaborative team culture.

About You

• Minimum of 2 years’ experience in event operations, food and beverage, or a related area in the hospitality industry.