Assistant Claims Manager

Insight Recruitment Solutions Limited; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading Lloyd’s insurer in London is seeking an experienced Assistant Claims Manager to manage a portfolio of delegated property claims while leading a high-performing team. The ideal candidate will have extensive experience in the Lloyd’s market and strong leadership skills. This hybrid role offers an exciting opportunity to excel in a reputable organization focusing on collaboration and professional development.

Qualifications

• Extensive Lloyd’s/London Market experience.
• Proven leadership and mentoring ability.
• Experience in managing complex property binder claims.

Responsibilities

• Manage a portfolio of complex property binder claims.
• Oversee and mentor a small team of Claims Adjusters.
• Build and maintain strong relationships with clients and brokers.
• Ensure compliance with internal processes and external regulations.
• Contribute to continuous improvement of claims processes.

Skills

Strong understanding of Lloyd’s market practices

Excellent communication skills

Stakeholder management skills

Leadership and mentoring ability

Proactive solutions-focused mindset

Job description

Assistant Claims Manager | Lloyd’s Market | London (Hybrid)

A leading Lloyd’s insurer is looking for an experienced Claims professional to join their Property Binders team as an Assistant Claims Manager. This is an exciting opportunity to take ownership of a complex portfolio of delegated property claims while leading and mentoring a small, high‑performing team.

You’ll play a key role in delivering a first‑class claims service, managing client relationships, and partnering with underwriters to support profitable account development. Key responsibilities include :

• Manage a portfolio of complex property binder claims, ensuring accurate and efficient resolution.
• Oversee and mentor a small team of Claims Adjusters, providing leadership, coaching, and technical guidance.
• Build and maintain strong relationships with clients, brokers, underwriters, and service providers.
• Drive high standards of claims handling and ensure compliance with internal processes and external regulatory requirements.
• Assist with the development and monitoring of performance objectives and training plans for team members.
• Contribute to the continuous improvement of claims processes, MI reporting, and control frameworks.

The role requires a strong understanding of Lloyd’s market practices, delegated authority frameworks, and property binder claims, alongside excellent communication and stakeholder management skills.

The ideal candidate will have extensive Lloyd’s/London Market experience, proven leadership/mentoring ability, and a proactive, solutions‑focused mindset. Although Property binder claims is ideal, they client are open on class/open market for the right individual.

This is a real opportunity for an experience Claims professional to either step up into a supervisory role or someone with the claims management experience looking for a fresh challenge within a market leader. This is a great opportunity to step into a visible, hands‑on leadership position within a respected and growing Lloyd’s insurer that values collaboration, quality, and professional development.

our client is committed to diversity in all of it's forms and operates an inclusive recruitment process. They offer a hybrid working environment