Assistant Charity Shop Manager

The Salvation Army; Cambridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-focused charity shop in Cambridge is seeking an Assistant Charity Shop Manager. This role involves managing shop operations in the absence of the manager, ensuring high customer care standards, and supervising staff and volunteers. Candidates should have experience in retail settings, possess strong interpersonal skills, and be flexible in their working hours. This position aligns with the mission of the organization, contributing to community needs.

Qualifications

• Proven experience in a charity shop or retail environment.
• Ability to manage staff and volunteers effectively.
• Basic proficiency in Maths and English.

Responsibilities

• Assist with the running of the shop and manage operations in the manager's absence.
• Ensure high standards of customer care.
• Manage cash security and health/safety issues.

Skills

Interpersonal skills

Leadership

Customer care

Cash handling

Job description

Responsibilities

The post-holder in the absence of the Charity shop Manager will assist with the running of the shop and assume responsibility for the management of the shop in the absence of the Manager. These duties will include managing staff and volunteers. Key responsibilities are:

• Ensuring the highest standards of customer care
• Assisting in the management of the daily operation of the shop including stock management and housekeeping
• Managing the security and accounting of cash, health and safety issues
• Administrative tasks
• Recruitment, training and supervision of volunteers

Qualifications

Have proven interpersonal skills, previous experience in a charity shop/retail environment and in managing staff and/or volunteers, be able to work on their own initiative and in a team, enjoy working with people, and be able to deal tactfully with staff, volunteers and the public. It is important that the candidate understands the needs of customers and has basic proficiency in Maths and English. Candidates must also be committed to the values, aims and ethos of The Salvation Army. We require someone who is willing to be flexible to work weekdays and every Saturday as part of the shop operation.

About The Salvation Army, Cambridge Citadel Charity Shop

The Salvation Army, Cambridge Citadel operates a busy charity shop, which works to meet the needs of the local community and to raise funds for the work of the Corps. We are looking to appoint an Assistant Charity Shop Manager who will ensure the safe and effective management of the shop and will work to further the mission of The Salvation Army.