Assistant Centre Operations Manager - Cwmbran

Ats Euromaster Ltd; Wales; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading automotive service provider in the United Kingdom is hiring an Assistant Manager to support the Centre Operations Manager and enhance customer service. The ideal candidate will have a strong technical background, managerial experience, and excellent customer service skills. The position includes a competitive bonus scheme and various benefits including holiday, insurance, and employee discounts.

Benefits

Competitive Bonus Scheme

33 days' holiday

Michelin Pension Scheme

Income Protection

Life Insurance

Enhanced Maternity & Paternity pay

Employee Discount Scheme

Free Prescription Safety Glasses

In house Technical Training

Uniform and PPE provided

No Sundays!

Qualifications

• A minimum of two years' hands-on experience working with vehicles.
• Supervisor or proven managerial experience in a similar industry.
• Basic working knowledge of POS systems.

Responsibilities

• Perform professional fitment of tyres, battery fitment, and vehicle servicing.
• Oversee day-to-day operations in the Centre Manager's absence.
• Ensure compliance with all Health & Safety procedures.

Skills

Strong customer service

IT abilities

Technical skills

Education

Full UK Driving Licence

Industry-recognised qualification (IMI Level 1 or above)

Tools

Microsoft

Google

Point of Sale (POS) systems

Job description

ATS Euromaster in POS is hiring an Assistant Manager to join our customer-focused team. This 40 hour per week role (No Sunday shifts!) is the second-in-command leadership position, focused on maintaining excellent customer service and maximizing sales/KPI achievement. You will support the Centre Operations Manager by driving POS development, requiring a leader with a high level of technical skill coupled with essential management qualities., Join our team as an Assistant Manager and help our team to deliver our essential fast-fit services.

Responsibilities

• Perform required technical aspects, including the professional fitment of car and van tyres, battery fitment, brake servicing, steering & suspension, vehicle servicing, and diagnostics.
• Oversee day-to-day operations and manage the centre in the Centre Manager's absence, ensuring safe and efficient technician workflow.
• Act as the primary representative for the POS, ensuring all team members consistently deliver outstanding customer service.
• Provide guidance, support, and demonstrate knowledge of our products and services to customers.
• Strictly adhere to and enforce all Health & Safety procedures and 'life saving rules', ensuring compliance in the workshop.
• Ensure the workshop is kept tidy, clean, and organised.
• Assist with office and administrative tasks as required.

Qualifications

• A Full UK Driving Licence.
• A minimum of two years' hands-on experience working with vehicles.
• Supervisor or proven managerial experience in a similar industry.
• Strong customer service and IT abilities, including a basic working knowledge of Microsoft, Google, and Point of Sale (POS) systems.
• An industry-recognised qualification (such as IMI Level 1 or above, or Level 2 or 3 in Light Vehicle Maintenance and Repair) is (Desirable).

Benefits

• Competitive Bonus Scheme
• 33 days' holiday (inclusive of bank holidays)
• Additional holiday days for long service
• Michelin Pension Scheme, matched contributions up to 6% of basic salary
• Income Protection (Critical Illness Cover as a pension member)
• Life Insurance
• Enhanced Maternity & Paternity pay
• Company Sick Pay scheme
• Refer & Earn Programme
• Employee Discount Scheme
• Eyecare - Free Prescription Safety Glasses
• Employee Assistance Programme
• Healthcare Cash Plan option
• Discounts on high street retailers, travel, food and entertainment
• Uniform and PPE provided
• In house Technical Training Team
• No Sundays!