Assistant Care Manager

Home Instead Senior Care; Wrexham; On-site; GBP 28,000 - 34,000; Full time

Job summary

A community care provider in North Wales is seeking an Assistant Care Manager to lead and develop their domiciliary care services. This role involves managing staff, ensuring high-quality care, and achieving business growth. The ideal candidate has extensive care experience, strong customer service and management skills, and a minimum of an NVQ Level 3 in Health & Social Care, with a willingness to work towards Level 5. A driving licence and access to a vehicle are essential.

Benefits

Attractive salary

Career development opportunities

Qualifications

• Extensive experience in care with strong customer service skills.
• Demonstrated ability to manage teams effectively.
• Ability to achieve business growth targets.

Responsibilities

• Oversee delivery of care services and manage staffing.
• Conduct risk assessments and ensure compliance.
• Manage quality control and improve service processes.

Skills

Care experience

Customer service

Management skills

Leadership experience

Organisational skills

Education

Minimum Level 3 in Health & Social Care

Job description

Company Description

Our office was established in 2015 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

This is an exciting opportunity for a highly skilled, experienced and motivated Assistant Care Manager / Client Manager with a strong leadership background and a passion for high quality care to join our care team based in North Wales. Covering Wrexham and Flintshire.

Assistant Care Manager, you will be responsible for the growth and development of our domiciliary care service ensuring the delivery of outstanding quality care. This will include being part of a senior management team responsible for the efficient running of the business, quality control, managing the needs of the clients and day‑to‑day management of internal staff and our Employees.

In this varied and challenging role, you will be involved in:

• Working closely with the Senior Management team, maintain growth and development of a high quality private domiciliary care service for older people in the local area
• Promoting the highest standards of care and service
• Converting new client enquiries and supporting the coordination of staffing rotas.
• Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements
• Managing a team, making sure that exceptional service is delivered to our clients and workloads are managed accordingly
• Ensuring successful operation of quality control systems and performing quality assurance visits for clients
• Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered
• Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
• Promoting positive culture in line with company ethos and values.

To be successful, you will:

• Have extensive care experience with excellent customer service and people management skills
• Be commercially aware
• Have strong influencing skills
• Be able to demonstrate achievement of business growth targets
• Have the ability to build good working relationships
• Have strong organisation and planning skills
• Have the drive and motivation to take on a broad role and develop our care services
• Be able to work well and accurately under pressure whilst working independently with minimal supervision
• Be flexible to meet the demands of the business including participating in an on‑call rota.
• Possess a minimum qualification of NVQ Level 3 in Health & Social Care and be willing to work towards the NVQ Level 5.

Due to the need to support the On‑Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle. Weekly rota is currently 1 week in every 8 weeks.

The company is registered with Care Inspectorate Wales, it is not essential that the successful candidate would hold the registration for the business.

Qualifications

• Valid Driving Licence
• Customer service experience
• Management skills
• Minimum Level 3 in Health & Social Care or equivalent, ideally Level 5 Leadership or Management
• Leadership experience

Additional Information

This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference for the older people we work with. We offer an attractive salary and a fantastic career development opportunity. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.