Assistant Cafe Manager

BaxterStorey; Keswick; On-site; GBP 30,000 - 32,000; Full time

Job summary

BaxterStorey seeks an Assistant Cafe Manager for Lakeside Cafe in Keswick. The role involves delivering exceptional customer experiences, managing staff performance, and fostering a positive work environment. Candidates should have hospitality management experience and a passion for customer service.

Benefits

28 Days holiday including bank holidays

Plus your birthday off

3 volunteering days

3 days grandparent leave

24 weeks enhanced maternity leave

Pension and life insurance

Free meals on shifts

Training and development opportunities

Employee assistance programme

Cycle to work scheme

Qualifications

• Experience in a managerial role within hospitality, ideally retail
• Demonstrated ability to create a successful working environment
• Excellent supervisory and communication skills

Responsibilities

• Ensure efficient and enjoyable customer experiences.
• Monitor colleague performance and conduct appraisals.
• Encourage staff development and awareness of industry trends.

Skills

Supervisory skills

Communication skills

Delegation skills

Team development skills

Customer service passion

Education

Manager experience in hospitality

Job description

Company Description

Title: Assistant Cafe Manager

Location:Lakeside Cafe, Keswick

Salary: £30-£32k

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme
  
  

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for an Assistant Cafe Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are an Assistant Cafe Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

• Ensure that customers are given an efficient and enjoyable customer experience and that their service and value expectations are consistently exceeded.
• Monitor the work of all colleagues and carry out appraisals, recognise training needs and potential as appropriate.
• Be passionate about the Coffee Bar operation and be aware of new concepts and ideas in the industry and on the high street that may enhance the current offer
• Actively encourage colleagues to further develop themselves and seek out new trends.
  
  

Qualifications

• Have experience in as a manager within a hospitality environment, ideally retail
• Experience in creating a thriving and successful working environment
• Possess excellent supervisory and communication skills
• Good delegation and influencing skills
• Able to demonstrate team development skills
• Have the ability to display a real passion for food and customer service
  
  

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

Wholeheartedly Positive

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.