Assistant Business Support - Mandarin Speaking

Bank Of China; England; On-site; GBP 29,000 - 37,000; Full time

Job summary

Bank of China in London is seeking an Assistant Business Support – Mandarin Speaking to join the Clearing Middle Office. You will provide essential support to day-to-day administrative operations, assist with reporting, and coordinate information flows between retail branches, front office teams and head office in a back-office capacity.

The role requires degree-level education and strong English and Mandarin communication skills, plus proficiency in MS Office.

Qualifications

• Degree in Business, Finance or Accounting.
• Experience in office administration or business support in financial services.
• Experience preparing reports and consolidating data.
• Excellent English and Mandarin communication skills.

Responsibilities

• Coordinate day-to-day administrative activities to support Clearing Middle Office.
• Monitor mailboxes and distribute inquiries, tracking actions.
• Coordinate reporting, meeting materials, minutes and action tracking.
• Assist with document management and SharePoint maintenance.
• Support asset management, archiving and expense administration.
• Organise departmental meetings and training sessions.
• Support operational activities including reconciliations, account administration, and user management.
• Prepare operational reports and MI for stakeholders.

Skills

English communication

Mandarin communication

Reporting/data consolidation

Multitasking

Attention to detail

Team player

Organised

Education

Business/Finance/Accounting degree

Tools

MS Office

Job description

Assistant Business Support - Mandarin Speaking Bank of China•London, UK

Clearing & Payments department supports the bank in a back office capacity, supporting the bank’s operational processing for various banking products, working with the retail branches and Front office teams to support London Branch and Subsidiary customers. As an Assistant Business Support – Mandarin Speaking within the Clearing Middle Office team, you will provide support to key operational control processes and ensure the smooth running of operations of the department. This is a full time permanent position.

Key responsibilities

• Coordinate day-to-day departmental administrative activities to support the effective operations of the Clearing Middle Office
• Monitor team and department mailboxes, distribute enquiries and follow up outstanding actions
• Coordinate departmental reporting, meeting materials, meeting minutes and action tracking
• Assist with document management, SharePoint administration and maintenance of departmental records
• Support departmental activities including fixed asset management, archive coordination, expense administration and other business support activities
• Assist with organising departmental meetings, training sessions and team-building activities
• Support the processing and monitoring of key Clearing Middle Office operational activities, including reconciliations, account administration, SWIFT RMA, EMIR reporting and user management
• Perform routine operational checks and assist with resolving day-to-day operational issues
• Liaise with internal stakeholders to ensure operational requests are completed accurately and within agreed timelines
• Prepare and consolidate operational reports and Management Information (MI) for internal stakeholders and Head Office

Requirements

• Degree educated in Business, Finance, Accounting or other relevant subjects
• Relevant experience in office administration or business support role within Financial Services ideally Banking
• Experience in preparing reports and consolidating data
• Basic understanding of banking operations or payment processes is desirable but not essential
• Excellent English and Mandarin communication skills
• Proficient in MS Office (Word, Excel and PowerPoint)
• Excellent analytical and problem solving skills
• Ability to multitask
• Organised and attention to detail
• Team player

Full-time +2