Assistant Business Manager

Charlotte Tilbury; Hounslow; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Life assurance

Birthdays off

Team sales incentives

Tilbury Treats rewards

Job summary

Charlotte Tilbury Beauty Heathrow in the Departures area is seeking an Assistant Business Manager for T4, a full-time permanent role. You will lead and motivate your team, drive sales, and deliver the Tilbury experience to travelers in a fast-paced travel retail environment.

You will partner with the Business Manager to ensure seamless operations and exceptional service at all times. The role demands strong leadership, a coaching mindset, and a focus on merchandising and grooming standards.

Qualifications

• Proven experience in managing a retail team.
• Strong understanding of beauty retail and customer service standards.
• Ability to drive sales through leadership and coaching.

Responsibilities

• Drive financial results in store to meet and exceed targets and KPIs.
• Support the Business Manager to determine sales targets and coordinate with Retail Artists.
• Lead by example to promote exceptional customer service.
• Coach and give feedback to ensure standards.
• Extend customer service to database for direct marketing.
• Implement development plans and regular reviews.
• Create positive team culture and celebrate performance.
• Be entrepreneurial with plans/events to unlock commercial success.
• Maintain visual merchandising and hygiene standards.

Skills

Retail management experience

Passion for beauty industry

Commercial acumen

People management

Strategic planning

Job description

Assistant Business Manager, Heathrow Airport - T4

Full Time, Permanent Contract

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de‑coding makeup applications for everyone, everywhere, with an easy‑to‑use, easy‑to‑choose, easy‑to‑gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market‑leading growth, innovative retail and product launches fuelled by industry‑leading tech – all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.

About the Role

You act as the ultimate Charlotte Tilbury ambassador in Travel Retail by leading and engaging your team with the unique Tilbury vision. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on never‑ending Tilbury Terminal. Not only do you dare to dream it – you dare to do it across the border!

As an Assistant Business Manager, you will:

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in‑store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two‑way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
• Be flexible to work 5 days on a shift basis, working both early shifts and late shifts.
• You will be required to give a five‑year working and personal reference, along with a Criminal Reference Check as the store is airside in the departures lounge. This will be discussed in more detail at interview stage.

About you

• Retail management experience
• A genuine passion for the beauty industry
• Commercial acumen
• People management experience
• Strategic planning experience

Why join us?

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain discounts on anything from gym memberships to cinema tickets
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page.