Assistant Business Change Manager (Project Condor)

BOOTS; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pharmacy business in London seeks an Assistant Business Change Manager to support digital transformation initiatives. This critical role involves collaborating with cross-functional teams and managing stakeholder communications. Ideal candidates will have change management experience and excellent communication skills. The position offers various employee benefits, contributing to a supportive and inclusive work environment.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

24/7 counselling and support

Qualifications

• Experience in change management or transformation programmes.
• Ability to explain complex issues to non-technical audiences.
• Reliable in handling confidential information appropriately.
• Able to work under tight deadlines and prioritise tasks.

Responsibilities

• Assist in planning and executing change plans with the Change team.
• Contribute to assessing changes' impacts on processes and systems.
• Identify stakeholder needs and develop engagement plans.
• Draft clear communications tailored to target audiences.

Skills

Change management experience

Excellent communication skills

Attention to detail

Critical thinking

Project management skills

Tools

JIRA

Job description

Assistant Business Change Manager (Project Condor)

Contract: FTC until 1/22/2027

Recruitment Partner: Vyoma Gandhi

About the role

The role is critical to ensuring the Digital Transformation programme delivers successfully. It will empower our teams with new tools, systems and processes enabling them to deliver efficiently and effectively for our customers and the Boots business. Reporting to the Condor Change Manager within the Boots Transformation Office, you will benefit from this Centre of Excellence while working exclusively on Digital Transformation. Working across a large, diverse, cross‑functional team that includes Digital, IT and external partners, you will support business teams through the programme. This role is exciting, challenging and varied, and will support fundamentally changing the way we manage our digital business.

Key responsibilities

• Support Change Initiatives: Assist in planning, validating and executing change plans, collaborating with the wider Change team
• Change Impact Assessment: Contribute to assessing the impact of changes to processes, systems, governance and data
• Stakeholder Engagement: Help identifying stakeholders, understanding their needs and developing communication plans to secure engagement
• Communication: Assist in drafting communications, ensuring messages are clear, concise and tailored to audiences
• Change Agent Network: Work closely with Change Agents across the business to support a successful roll out of the programme
• Business Readiness & Hypercare: Support business readiness activities before, during and after go‑live

What you'll need to have

• Experience in change management – either in a specific change role, or from a transformation programme that has generated a lot of change into an area (e.g. as a change agent)
• Excellent communication and listening skills with the ability to explain complex issues to those with a non‑technical background, and build strong relationships with stakeholders
• A keen eye for detail to ensure nothing gets missed, and all questions get answers. Considerate and sensitive to how people are feeling throughout the programme and able to adjust approach accordingly. Can be relied on to handle confidential and sensitive information appropriately.
• Critical thinker, willing to challenge to find process and systems improvements
• Ability to operate to tight deadlines, including prioritisation of own tasks. Enthusiasm and a willingness to get stuck into the programme
• Project management skills e.g. creation and oversight of plan and approach

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match this additional criteria.

• Previous project experience, ideally in transformation programme.
• Excellent organisational and problem‑solving skills.
• Experience using JIRA would be helpful but full training will be provided.
• Experience of current digital processes/ways of working would be useful but is not required.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.