Assistant Building Manager

Colliers International; City of Westminster; On-site; GBP 28,000 - 42,000; Full time

Job summary

Colliers is seeking an enthusiastic Assistant Building Manager for Finsbury Circus House in the City of London. You will support day-to-day building operations, occupier experience, and contractor coordination, reporting to the Building Manager.

Key responsibilities include managing occupier queries, coordinating service updates, supporting health and safety, and assisting with service charge budgeting and sustainability initiatives to deliver a first-class building experience.

Qualifications

• Experience within property management, facilities management, hospitality, or customer service.
• Strong organisational and administrative skills.
• Excellent communication and relationship-building abilities.
• Proficiency in Microsoft Office applications.
• IWFM qualification or willingness to study towards one.

Responsibilities

• Develop and maintain relationships with occupiers and visitors.
• Act as a first point of contact for occupier queries and service requests.
• Coordinate occupier communications, building notices and service updates.
• Support tenant engagement initiatives and community events.
• Liaise with service partners including cleaning, security, M&E and specialist contractors.
• Review contractor performance and monitor service delivery against KPIs.
• Assist with statutory compliance, fire safety and risk assessments.
• Raise purchase orders, process invoices, and assist with service charge budgeting.
• Support environmental and sustainability initiatives.

Skills

Organisational skills

Administrative skills

Communication

Relationship building

Customer focus

Microsoft Office

Tools

CAFM software

Job description

We are seeking an enthusiastic and proactive Assistant Building Manager to support the day-to-day management of Finsbury Circus House, a landmark office building in the heart of the City of London. This is an excellent opportunity for an ambitious individual looking to build a career within commercial property and facilities management., Reporting to the Building Manager, the Assistant Building Manager will help ensure the smooth operation, maintenance, compliance and occupier experience of Finsbury Circus House. The successful candidate will act as a key point of contact for occupiers, contractors and visitors, supporting the delivery of a first-class building management service., Building Operations

Occupier Experience

• Develop and maintain strong relationships with occupiers and visitors.
• Act as a first point of contact for occupier queries and service requests.
• Coordinate occupier communications, building notices and service updates.
• Support tenant engagement initiatives and community events.
• Help deliver an exceptional customer experience throughout the building.

Contractor Management

• Liaise with service partners including cleaning, security, M&E and specialist contractors.
• Review contractor performance and monitor service delivery against agreed KPIs.
• Ensure contractors comply with site procedures and health & safety requirements.
• Manage permits to work and contractor access arrangements.

Health, Safety & Compliance

• Assist with the management of statutory compliance requirements.
• Support fire safety procedures, risk assessments and emergency planning.
• Maintain accurate compliance records and documentation.
• Undertake regular health & safety inspections and report findings.
• Assist with incident reporting and follow-up actions.

Financial Administration

• Raise purchase orders and process invoices.
• Support service charge budgeting and expenditure tracking.
• Maintain accurate financial records and reporting information.
• Assist with contractor tendering and procurement exercises.

Sustainability

• Support the delivery of environmental and sustainability initiatives.
• Assist in monitoring energy, water and waste performance.
• Promote sustainable practices throughout the building.

Essential

• Experience within property management, facilities management, hospitality, customer service or a similar environment.
• Strong organisational and administrative skills.
• Excellent communication and relationship-building abilities.
• Customer-focused mindset with a proactive approach.
• Good understanding of health and safety principles.
• Proficiency in Microsoft Office applications.
• Ability to prioritise multiple tasks and work independently.

Desirable

• Experience within a commercial office environment.
• IOSH Working Safely or equivalent qualification.
• Knowledge of service charge management.
• Understanding of building compliance requirements.
• Experience working with CAFM or property management systems.
• IWFM qualification or willingness to study towards one.

About Colliers

• Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company operating through three industry-leading businesses: Commercial Real Estate, Engineering and Investment Management. With greater than a 30-year track record of consistent growth and strong recurring cash flows, we scale complementary, high-value businesses that provide essential services across the full asset lifecycle. Our unique partnership philosophy empowers exceptional leaders, preserves our entrepreneurial culture, and ensures meaningful inside ownership - driving strong alignment and sustained value creation for our shareholders. With $6 billion in annual revenues, 28,000 professionals, and $110 billion in assets under management, Colliers is committed to accelerating the success of our clients, investors, and people worldwide. Learn more at corporate.colliers.com.

Why Join Colliers UK?

• Accelerate your career - Colliers is committed to developing its people through structured career progression, learning opportunities, professional qualifications, and internal mobility.
• Enterprising culture - Employees are empowered to think differently, take ownership, and make decisions that drive success. Innovation and entrepreneurship are central to the Colliers culture.
• Collaborative environment - Teams work closely across service lines and geographies, creating opportunities to learn from industry experts and deliver exceptional outcomes for clients.
• Global business, local impact - As part of a global organisation with thousands of professionals worldwide, employees benefit from international expertise while working on projects that shape local communities.
• Strong focus on people and wellbeing - Colliers invests in its employees through competitive benefits, flexible working approaches, and a culture that supports individual success.
• Commitment to inclusion and diversity - The business actively promotes an inclusive culture where different perspectives are valued and encouraged.
• Make a difference - Through initiatives such as Colliers Gives, employees are encouraged to support local communities, with paid volunteering days and opportunities to contribute to charitable causes.