Assistant Branch Manager

Nova Leisure Ltd; Ellesmere Port; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave

On-site parking

Job summary

Nova Leisure Ltd is seeking an Assistant Branch Manager for its LKQ Digraph branch in Ellesmere Port. In this role, you will drive branch operations and ensure exceptional customer service while supporting the Branch Manager in achieving business goals.

The ideal candidate possesses strong leadership and sales skills, excels in a fast-paced environment, and is committed to maintaining high standards of safety and cleanliness. Benefits include 25 days of annual leave and on-site parking.

Qualifications

• Customer-focused with experience in maintaining high standards.
• Ability to drive daily operations and achieve business metrics.
• Proficient in supporting team training and development.

Responsibilities

• Provide quality services to customers.
• Assist Branch Manager in achieving sales targets.
• Support staff selection and training.
• Maintain operational standards of the branch.
• Develop action plans for customer service improvements.

Skills

Excellent personal and professional leadership skills

Excellent sales, customer service, and interpersonal skills

Decision-making and problem-solving abilities

Ability to prioritise tasks

Ability to work under pressure

Ability to adapt well to change

Job description

We are looking for an Assistant Branch Manager to join our team at LKQ Digraph. This is a fantastic opportunity for someone who is customer focussed and experienced in maintaining the highest standards. The role sits within the LKQ Digraph branch network and will drive the daily operations of the branch, ensuring continuity to achieve a balanced performance and deliver exceptional core standards.

In partnership with the Branch Manager, you will ensure that our colleagues are engaged and have the necessary tools and resources to deliver great customer service, to implement new strategies to win new business and cement relationships with existing trade customers.

Why work for LKQ

We are a people first organisation – for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy work-life balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.

Key Responsibilities

• Provide quality and exceptionally services to customers
• Assist Branch Manager to achieve sales target, projected profit and deliver on key business metrics and KPI measures in line with Business Goals and Objectives
• Support with the selection, training, supervision and evaluations of the branch team to enhance individual productivity and enable them to function according to their job responsibilities
• Assist Branch Manager to operate the branch in line with company procedures and policies
• Maintain operational standards to provide an excellent working environment for employees
• Ensure the facility is kept clean, safe and orderly, in line with company Health & Safety requirements
• Support sales promotion activities including promotional campaigns, micro-marketing events, and trade shows
• Ensure operational excellence and integrity of the branch.
• Develop action plans to enhance operational controls and optimise customer service
• Assist in performance appraisals, promotions, and compensation activities for employees

Skills and Experience

• Excellent personal and professional leadership skills
• Excellent sales, customer service, and interpersonal skills
• Decision-making and problem-solving abilities
• Ability to prioritise tasks, delegate when appropriate
• Ability to work under pressure in a fast-paced environment
• To adapt well to change, and to positively influence others

What we offer

• 25days annual leave
• On -site parking