Assistant Branch Manager

Fred.-Olsen-Travel; Eastbourne; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Private medical

Life Assurance

Discounted holidays

Cruises discount

Retail discounts

Boost Benefits cash back

Job summary

Fred. Olsen Travel in Eastbourne is seeking an Assistant Branch Manager to drive sales across our Retail Travel Sales team. You will report to the Branch Manager at Unit 45, The Beacon, Eastbourne, and lead a small team, coaching staff to maximise potential while delivering high levels of customer care.

This full-time role (35 hours per week) includes Saturday rotation and occasional Sundays. You will work to meet branch targets and contribute ideas to boost sales, events, and customer evenings,

Qualifications

• Proven organisational skills.
• Ability to lead and develop people.
• Retail travel sales experience preferred.

Responsibilities

• Coaching staff to maximise potential.
• Offer high level of customer care and adhere to service standards.
• Meet branch and individual sales targets.
• Contribute to team discussions and present new ideas to improve sales.
• Assist with arranging events and customer evenings.
• General office administration.

Skills

Customer service

Sales skills

Leadership

Team coaching

Job description

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Assistant Branch Manager

Reference: OCT20262801

Expiry date: 23:59, Fri, 30th Oct 2026

Location: Eastbourne

Salary: Competitive

Benefits: AXA Health Private medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme

Fred. Olsen Travel was established in 1988 with family values at its heart with a passion to create unforgettable holiday experiences. As one of the UK’s most established travel companies, we continue to provide an environment where our people can thrive, and where growth and great culture go hand-in-hand. We are proud to provide an outstanding customer service, choice and value for money through our distinct specialist areas.

With 28 retail travel branches distributed across East Anglia and the South Coast, our retail team are on hand to offer holiday advise whenever needed. We are also the UK General Sales Agents for Star Clippers, Amadeus River Cruises, Pandaw River Cruises and American Cruise Lines. Additionally, from our Head Office in Ipswich we operate Fred. Olsen Business Travel providing a full corporate travel service and Fred. Holidays specialising in tailormade holidays in Rail and cruises, as well as Go Cruise and Travel Franchises.

Our mission is to be a world class provider of travel products and services with a reputation for outstanding customer service, unrivalled choice, exceptional quality and value for money.

Our retail department continues to go from strength to strength and we are now in a position to recruit a highly motivated and dedicated individual to join the Retail Travel Sales team in our Eastbourne Branch as an Assistant Manager. The successful candidate will have proven organisational skills, be adaptable and have the ability to lead and develop people with a positive and motivational leadership style.

As the successful candidate you will generate sales of all Retail Travel products to our ever-growing list of clients providing a specialised travel service that's tailor‑made to customer's requirements while supporting the Branch Manager in leading and mentoring the team. Reporting to the Branch Manager your duties will include:

• Coaching staff to help maximise their potential
• Offering the customer a high level of customer care - adhering to service standards
• Meeting branch and individual sales targets
• Contributing to team discussions and presenting new ideas to improve sales
• To assist with arranging events and customer evening
• General office administration.

This is a permanent, full‑time position working 35 hours per week with Saturday working required on a rota basis. Occasional Sunday working may also be required to meet business needs. The position is based at our Eastbourne retail branch, located at Unit 45, The Beacon, Eastbourne, BN21 3NW.

We know our people are our biggest strength, and we’re determined to continuously enhance the way we manage, develop, and lead. Here at Fred. Olsen Travel we are proud to be accredited by Investors in People, and we take pride in putting our employees first.

Fred. Olsen Travel offers a range of company benefits including AXA Health Private medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.

Attached to this advert you will find a full overview of the fantastic benefits we offer, along with a detailed Job Profile for this position.

Our values are:

Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.

Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.

Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.

Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.

Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.