Assistant Banking Manager - East Lancashire

Handelsbanken; Blackburn; On-site; GBP 24,000 - 36,000; Part time

Benefits offered by this job

Flexible benefits

Job summary

Handelsbanken East Lancashire is seeking an Assistant Banking Manager to join our local branch on a 25‑hour per week basis. This role focuses on account administration, lending support, AML/CDD compliance, and high‑quality customer service within a trusted, community‑oriented team.

You will work with Account Managers to service new and existing customers, manage documentation, and support branch operations while upholding Handelsbanken's values and risk framework.

Qualifications

• Excellent customer service skills with a client-focused approach.
• Ability to build strong professional relationships at all levels.
• Strong interpersonal skills and effective communication under pressure.
• Attention to detail and an organised approach to work.

Responsibilities

• Prepare facility letters and account documentation.
• Process lending facility documentation from credit approval to drawdown with legal liaison.
• Conduct ongoing and annual account reviews for compliance.
• Administer accounts with significant direct customer contact and service excellence.
• Coordinate with internal teams (CDD, AML) to meet regulatory standards.
• Liaise with internal/external parties to ensure high service levels and good admin.
• Support branch marketing and build relationships with local professionals.
• Perform general office management and support the Branch Manager's duties.
• Understand Handelsbanken products and market trends; refer needs to Account Manager.

Skills

Communication

Team player

Relationship building

Customer service

Tools

Microsoft Word

Microsoft Excel

Job description

Job Introduction

Handelsbanken offers a genuinely different approach to banking. We are a local relationship bank providing bespoke, customer-led banking and wealth management services for personal and corporate customers.

We are a local relationship bank providing bespoke, customer-led banking and wealth management services for personal and corporate customers. Our branch teams build trusted, long‑term relationships with customers in their local communities. With our decentralised ways of working, decisions are made in the branch, close to the customers. Teams decide who they work with and how best to support them, without short‑term sales targets or bonus‑driven incentives. Instead, we focus on doing what is right for the customer, even when that means prioritising long‑term value over short‑term profit.

This approach has underpinned our success for decades. Today, Handelsbanken holds the strongest credit rating among its peer banks, is independently recognised as Europe’s safest commercial bank, and is consistently ranked highly for customer satisfaction and relationship banking.

Our culture is values‑led, shaped by trust, respect, and long‑term thinking. We empower our people to use their expertise, make confident decisions and build long‑term careers. We look for people who share our long‑term vision, want to grow and want to make a meaningful impact in their local community and with the Bank.

We also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you.

Check our Handelsbanken website for further information.

The opportunity

We are looking for an Assistant Banking Manager to join our Branch in East Lancashire.

East Lancashire is a successful branch; in the top 10 of branches in the UK for C/I with an excellent portfolio of corporate and private banking customers managed by a friendly, welcoming and experienced team. We enjoy a strong Handelsbanken culture of excellent customer service and profitability, working very much on the basis that a happy team is a high performing team.

Working alongside other ABM’s and Account Managers the role is responsible for the account administration of new and existing customers including significant direct customer contact, taking security for debt, involvement with electronic banking, managing the inward account transfer process, dealing with customer payments etc.

You will work as part of the Branch team to ensure the highest levels of customer service, as well as working together to achieve the goals on the Business Plan.

Key responsibilities

• Preparation of facility letters and other account documentation


• Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and being the ongoing liaison with lawyers and valuers ensuring all conditions precedent /conditions of sanction are satisfied prior to draw down (you are a line of defence).


• Ongoing and annual account reviews to ensure compliance with the Bank's documentation and other requirements


• Account administration of new and existing customers including significant direct customer contact and providing excellent customer service


• Involvement and liaison with internal departments, especially CDD, AML remediation and UKJ – to ensure the Branch AML and KYC records meet the highest Regulatory standards.


• Liaison with internal departments and external counterparties to ensure the highest levels of (i) customer service and (ii) Good Administrative Order are delivered


• Support of marketing initiatives, assisting branch in building positive and long lasting relationships with local professionals, whilst undertaking daily responsibilities


• General office management and providing support to the Branch Manager regarding Health & Safety issues, Compliance, general administration, self‑assessment etc.


• A demonstrable understanding of the products offered by Handelsbanken and a good understanding of competitor products, relevant industry and market driven trends.


• Involve Account Manager colleagues when a customer need has been identified.


• Working with the rest of the branch team to achieve joint goals in the branch business plan


• Operates in line with the Bank's Risk Management framework (including sub‑frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.


• 25 Hours of CPD per annum must be maintained


• Additional key deliverables will be considered/ discussed at PLUS discussion as part of the Wheel process

What we’re looking for

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…

• Positive attitude


• Strong team player


• Ability to build strong professional relationships at all levels and represent Handelsbanken effectively


• Interpersonal skills and the ability to work well with impact, with people at all levels


• Integrity and discretion


• Ability to work well under pressure


• Attention to detail and an organised approach to work


• Effective communication skills


• Exceptional customer service skills


• High level of computer literacy (Microsoft Word and Excel) is essential


• Assertive, flexible, proactive and conscientious

Why join Handelsbanken

We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That’s why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind.

In addition, there is a flexible benefits package with the key highlights detailed below.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio‑economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.