Assistant Aftersales Manager

Pembrook Resourcing; Eastbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable automotive dealership in Eastbourne seeks an experienced Assistant Aftersales Manager to support operations, ensure customer satisfaction, and enhance team performance. Duties include supervising service advisors, managing workflow, and monitoring KPIs. The ideal candidate will have a strong background in automotive service and excellent leadership skills. Competitive salary and benefits package offered.

Benefits

Competitive basic salary

Performance bonus

Manufacturer training

Career development opportunities

Company benefits package

Qualifications

• Proven background in automotive service, workshop control, or assistant management.
• Strong leadership and communication skills.
• Experience with performance data analysis.

Responsibilities

• Assist the Aftersales Manager in daily operations of service and parts.
• Supervise and motivate service advisor and workshop teams.
• Manage job flow and workshop loading.

Skills

Leadership

Communication

Organisational skills

Customer satisfaction focus

Performance analysis

Tools

Manufacturer systems

DMS platforms

Job description

Assistant Aftersales Manager

About the Role

We're looking for a motivated and experienced Assistant Aftersales Manager to join our client's successful dealership team. This role supports the Aftersales Manager in the day‑to‑day running of the service department - helping drive performance, maximise profitability, and ensure customers receive a first‑class experience at every visit.

Key Responsibilities

• Assist the Aftersales Manager in the efficient daily operation of the service and parts departments.
• Supervise and motivate the service advisor and workshop teams to deliver exceptional service levels.
• Ensure all work is completed on time, to brand standards, and with maximum efficiency.
• Manage job flow, workshop loading, and technician productivity.
• Support customer handling - resolving issues quickly and professionally.
• Monitor key KPIs including labour sales, parts sales, and CSI scores.
• Support warranty processes, invoicing accuracy, and cost control.
• Identify training needs and help develop the team's skills and performance.
• Step up and deputise for the Aftersales Manager when required.

About You

• Proven background in automotive service, workshop control, or assistant management.
• Strong leadership, communication, and organisational skills.
• Focused on delivering high customer satisfaction and workshop efficiency.
• Confident working to targets and analysing performance data.
• Experience with manufacturer systems and DMS platforms is advantageous.
• Full UK driving licence preferred.

What's on Offer

• Competitive basic salary + performance bonus
• Manufacturer training and career development opportunities
• Company benefits package
• Supportive and professional working environment