Assistant Aftersales Manager

TrustFord; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Ford dealership in the City of London is offering a fantastic opportunity for an Assistant Aftersales Manager. In this role, you will assist with operations, focus on customer needs, and motivate team members to achieve business goals. Ideal candidates have experience in a main dealer environment and a commitment to delivering exceptional customer care.

Benefits

Industry leading package

33 days annual leave

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Parts

Volunteer day

Cycle to work purchase scheme

Access to Perks at Work discount website

Flexible working arrangements

Qualifications

• Experience in a main dealer environment.
• Self-motivated, committed, and tenacious.
• Proven track record of delivering exceptional customer experience.
• Experience managing personnel and operations in aftersales.

Responsibilities

• Assist the Aftersales Manager with personnel and operations.
• Anticipate and identify customer needs.
• Maximise departmental resources for optimal efficiency.
• Motivate staff to achieve business objectives.

Skills

Team leadership experience

Customer experience management

Self-motivation

Job description

About TrustFord

We love what we do, we’re proud of our brand and excited for the future. TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. We love working with incredible cars and vehicles, driving the standard in customer care, and helping our business invest and innovate in new areas.

Position Overview

We have a fantastic opportunity for an Assistant Aftersales Manager to join us. You will assist the Aftersales Manager with personnel and operations of the Service Department, anticipate and identify customer needs, and maximise the use of all available resources to ensure the department runs in the most effective manner. You will motivate team members to achieve their business goals and make a real difference.

Responsibilities

Assist the Aftersales Manager with personnel and operations; anticipate and identify customer needs; maximise departmental resources for optimal efficiency; motivate staff to achieve business objectives.

Qualifications

• Experience in a main dealer environment.
• Self‑motivated, committed, and tenacious.
• Team leadership experience with a proven track record of delivering an exceptional customer experience.
• Experience managing personnel and operations in aftersales.

Benefits

• Industry leading package.
• 33 days annual leave (including bank holidays) plus an annual leave purchase & sale scheme.
• Pension Scheme & Life Assurance.
• Ford Privilege vehicle purchase scheme.
• Discount on Service, Bodyshop and Parts.
• 1 day each year to volunteer for a charity of your choice.
• Cycle to work purchase scheme.
• Access to Perks at Work discount website.
• Flexible working arrangements considered.

What We Offer

For your first 5 days in the business you’ll attend a residential induction academy at a hotel in the heart of Northampton’s countryside, where you’ll learn all about our business before you start your new role.

Equal Opportunity / Inclusion

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than the ability to carry out the job role. We welcome applications from everyone and work with colleague network groups—including Race, LGBTQ+, Disability and Gender Networks—to increase application diversity.

Application Process

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit, so our Recruiting Managers will not see personal details or your CV until you are selected for an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

Background Check

All offers of employment are subject to a background check. We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance, we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.