Assistant Aftersales Manager

Pybus Recruitment Ltd; Aberdeen City; On-site; GBP 36,000 - 43,000; Full time

Job summary

A recruitment agency is seeking an experienced Assistant Aftersales Manager in Aberdeen. The role involves supporting the Aftersales Manager, optimizing department resources, and ensuring exceptional customer service. Candidates must have experience in a dealership environment, strong communication skills, and the ability to lead a team. A full driving licence is required. This full-time role offers an attractive salary and benefits package.

Benefits

Industry-leading package

33 days annual leave

Pension scheme & life assurance

Employee vehicle purchase scheme

Discount on service, bodyshop and parts

Volunteer day for charity

Cycle-to-work scheme

Access to Perks at Work discount website

Qualifications

• Previous experience in a similar role within a car dealership environment.
• Full and valid driving licence.
• Experience in leadership, team motivation and resource optimisation.

Responsibilities

• Support the effective management of the dealership’s Aftersales function.
• Maximise the use of all available resources for effective department operation.
• Anticipate and identify customer needs and exceed them.

Skills

Leadership

Team motivation

Strong communication skills

Product knowledge

Customer relationship building

Job description

Job Title: Assistant Aftersales Manager

Location: Aberdeen AB12

Salary: £36,500 - £42,500 (depending on experience) + bonus & benefits

Employment Type: Full Time, Permanent (42.5 hours a week, Mon‑Fri and 1 in 4 Saturdays)

An amazing opportunity with one of the top 25 Sunday Times bests big companies to work for.

Our client has a fantastic opportunity for an Assistant Aftersales Manager to join them at their dealership in Aberdeen.

You’ll be responsible for assisting the Aftersales Manager with personnel and operations of the Service Department and anticipate and identify customer needs. You’ll be responsible for maximising the use of all available resources to ensure the department is run in the most effective manner. You’ll be able to make a difference and motivate other team members to achieve their business goals.

Job Purpose

To drive the standard in customer care. You’ll organise and operate the service function within the dealership, optimising the use of available resources and ensuring the highest level of customer service is maintained. You’ll exemplify our client’s Purpose Principles and Ambition (PPA) in all dealings with colleagues, customers and prospects.

Key Responsibilities and Accountabilities

• Support the effective management of the dealership’s Aftersales function.
• Maximise the use of all available resources to ensure the department is run in the most effective manner.
• Give the diverse customer base a positive impression of themselves and our client.
• Deliver the most positive customer experience possible in line with our client’s PPA.
• Anticipate and identify customer needs and meet and exceed them by relationship building and taking responsibility for resolving customer problems.
• Work with customers to the highest ethical and professional standards to build long‑term profitable relationships.
• Demonstrate exceptional product knowledge and communicate this appropriately with customers.
• Act proactively to add value.
• Be a Subject Matter Champion supporting colleagues with knowledge, skills and expertise to improve business performance and profit.
• Identify opportunities for reducing waste / inefficiency or improving quality.

Requirements

• Previous experience in a similar role within a car dealership environment.
• Full and valid driving licence.
• Experience in leadership, team motivation and resource optimisation.
• Strong communication and product knowledge skills.

Benefits

• Industry‑leading package
• £33 days annual leave (including bank holidays) plus an annual leave purchase & sale scheme
• Pension scheme & life assurance
• Employee vehicle purchase scheme
• Discount on service, bodyshop and parts
• One day each year to volunteer for a charity of your choice
• Cycle‑to‑work purchase scheme
• Access to Perks at Work discount website

To apply for this role please submit your CV to Grant Hall at Pybus Recruitment via e‑mail or call.

Employment Type

Full Time

Vacancy

1