Assistant Admin Manager (Permanent)

Omnes Healthcare; Manchester; On-site; GBP 27,000 - 31,000; Full time

Job summary

A forward-thinking healthcare organisation based in Manchester is seeking an Assistant Administration Manager to support the operational management of Patient Healthcare Advisors. The ideal candidate will ensure timely access to services and maintain effective relationships within the team. This role offers a competitive salary, a supportive environment, and opportunities for personal growth.

Benefits

Excellent work/life balance

25 days annual leave plus bank holidays

Birthday off

NHS Discounts

Employee Assistance Programme

Qualifications

• Ability to influence and inspire others.
• Performance Management skills.
• Ability to identify key performance indicators.

Responsibilities

• Support the Administration Manager in operational management.
• Manage performance of all Patient Healthcare Advisors (PHAs).
• Maintain effective relationships within the team.
• Ensure timely access to elective services.
• Develop and sustain relationships with other departments.

Skills

Good communication skills

Presentation skills

Interpersonal skills

Strong prioritisation skills

Self motivated

Organisational skills

Job description

Job Title: Assistant Administration Manager

Location: Manchester

Hours: 40

Salary/Pay Rate: £27,000 – £31,000

Contract Type: Permanent

Role Details

We’re looking for a passionate and proactive Assistant Administration Manager to join our Manchester Team in delivering high-quality care to our patients. This is a fantastic opportunity to contribute to a forward-thinking healthcare organisation while working in a supportive and inclusive environment.

Main Duties

The Assistant Administration Manager will have the responsibility to support the Administration Manager in the operational management of the Patient Healthcare Advisors that undertake the administrative functions supporting of the operational teams.

The Assistant Administration Manager will be responsible for maintaining effective working relationships with the team to ensure the sustained delivery of key operational targets and will be responsible for ensuring patients receive timely access to elective services, this includes referral management, appointment booking, procedure scheduling, appointment management and outpatient clinic scheduling.

The Assistant Administration Manager will work with Patient Healthcare Advisors to ensure that they deliver a high-quality service ensuring adherence to the Patient Access Policy.

• Manage performance of all PHAs and keep their performance efficiencies above 80%.
• Provide daily updates and reports on performance and monitor agreed actions to ensure delivery.
• Identify in timely manner to the Administration Managers any risks to agreed delivery.
• Support the Administration Manager on external meetings with commissioners where required.
• Develop and sustain good relationships and work closely with other departments.
• Provide support to identified projects.
• To support in the investigation of informal and formal complaints, ensuring learning is disseminated and actioned within the team.
• Any other duties/responsibilities as delegated by Management Team to support the function and development of the service.

Who We Are

Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.

Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

We Live By Four Core Values

• Caring – Respect and compassion in everything we do
• Inclusive – Empowering diverse voices and teamwork
• Evolving – Driving continuous improvement and innovation
• Ambitious – Striving for high standards and real impact

Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.

Omnes Healthcare are an inclusive employer, if you require any adjustments during the recruitment process, we will be more than happy to help, please contact us.

Role Requirements

• Good communication, presentation & interpersonal skills.
• Strong prioritisation skills with the ability to manage competing demands.
• Self motivated, highly organised, ability to remain focused under pressure.
• Able to influence, inspire, and effectively work with those around you.
• Performance Management skills.
• Ability to identify key performance indicators.

What We Can Offer To You

• Excellent work/life balance
• Supportive and inclusive team environment
• 25 days annual leave (plus bank holidays)
• An additional day off to celebrate your birthday!
• NHS Discounts and Staff Support Schemes
• Employee Assistance Programme
• Involvement in digital health and innovation initiatives
• Access to the Evergreen Life app