Assistant Admin Manager

Career Choices Dewis Gyrfa Ltd; Manchester; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

NHS Discount & Support Schemes

Employee Assistance Programme

Sick pay & enhanced leave

Salary sacrifice (electric car, cycle)

Job summary

Omnes Healthcare is seeking an Assistant Administration Manager in Manchester to support the Administration Manager in overseeing Patient Healthcare Advisors and the operational workflow. You will ensure timely access to elective services, manage referrals, appointments, and clinic scheduling, and sustain high-quality patient care.

You will work to maintain strong team relationships, monitor performance above 80%, and provide daily reports while coordinating with commissioners and internal

Qualifications

• Clear communication and interpersonal abilities.
• Ability to present information effectively.
• Strong prioritisation to manage competing demands.
• Self-motivated and highly organised under pressure.
• Proven performance management skills.
• Ability to identify and track key performance indicators.

Responsibilities

• Support the Administration Manager in operational management of Patient Healthcare Advisors.
• Maintain relationships to ensure timely access to elective services and manage referrals, bookings, and clinics.
• Ensure PHAs deliver high-quality service in line with Patient Access Policy.
• Provide daily performance updates and monitor actions to ensure delivery.
• Identify risks to delivery and escalate to Administration Manager.
• Support external meetings with commissioners and collaborate with other departments.

Skills

Communication

Presentation

Interpersonal skills

Prioritisation

Organisation

Influence

Performance management

KPIs

Job description

• Based in our Manchester office M3 The Assistant Administration Manager will have the responsibility to support The Administration Manager in the operational management of the Patient Healthcare Advisors that undertake the administrative functions supporting of the operational teams.

The Assistant Administration Manager will be responsible for maintaining effective working relationships with the team to ensure the sustained delivery of key operational targets and will be responsible for ensuring patients receive timely access to elective services, this includes referral management, appointment booking, procedure scheduling, appointment management and outpatient clinic scheduling.

The Assistant Administration Manager will work with Patient Healthcare Advisors to ensure that they deliver a high-quality service ensuring adherence to the Patient Access Policy.

Manage performance of all PHAs and keep their performance efficiencies above 80%.

Provide daily updates and reports on performance and monitor agreed actions to ensure delivery.

Identify in timely manner to the Administration Managers any risks to agreed delivery.

Support the Administration Manager on external meetings with commissioners where required.

Develop and sustain good relationships and work closely with other departments.

Provide support to identified projects.

To support in the investigation of informal and formal complaints, ensuring learning is disseminated and actioned within the team.

Any other duties/responsibilities as delegated by Management Team to support the function and development of the service.

Role Requirements

Good communication, presentation & interpersonal skills.

Strong prioritisation skills with the ability to manage competing demands.

Self motivated, highly organised, ability to remain focused under pressure

Able to influence, inspire, and effectively work with those around you

Performance Management skills.

Ability to identify key performance indicators

Who we are Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care.

Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

We live by four core values:

• Caring- Respect and compassion in everything we do
• Inclusive- Empowering diverse voices and teamwork
• Evolving- Driving continuous improvement and innovation
• Ambitious- Striving for high standards and real impact Whether your role is clinical or corporate, it matters.

We're committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.

Omnes Healthcare are an inclusive employer.

If you require any adjustments during the recruitment process, we will be more than happy to help.

Benefits

Benefits - 5 weeks holiday plus bank holidays, plus an extra day off for your birthday

• NHS Discount & Support Schemes
• Employee Assistance Programme
• Sick pay, enhanced maternity/paternity leave
• Salary sacrifice schemes (electric car, cycle to work)
• Life insurance (3x salary), healthcare cash plan, charitable giving scheme