Assistant Accommodation Manager

Sanctuary Group; Greater London; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading accommodation provider in Greater London is seeking an Assistant Accommodation Manager. The role involves ensuring excellent customer service, managing staff, and maintaining a safety-compliant environment. Candidates should have customer service experience and leadership skills. Benefits include a competitive salary of £27,590 per annum plus allowances, generous leave entitlements, and a supportive work environment. Join a dynamic team that values diversity and inclusivity.

Benefits

25 days leave rising to 30 days

Pension scheme

Life Assurance

Wellbeing support and tools

Qualifications

• Experience in a similar role in customer service is essential.
• Excellent communication and customer service skills are required.
• Proven experience managing staff with the ability to lead and mentor.

Responsibilities

• Ensure exceptional customer service is delivered at reception.
• Report maintenance issues and ensure repairs are completed.
• Collect rent and monitor the debtor list.

Skills

Customer service experience

Communication skills

Staff management

Problem-solving

Proficient in Microsoft Office

Education

Level 3 qualification in business administration or customer service

Job description

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Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

Dinwiddy House, London, N1

35 hours per week

The Assistant Accommodation Manager will join our friendly team at Dinwiddy House in London. You will ensure exceptional customer service is consistently delivered and will assist staff with any escalations that may arise, whilst also maintaining a Health and Safety compliant environment. You will work in a challenging, fun and rewarding environment which will offer the opportunity for training and further development.

The role of Assistant Accommodation Manager will include:

• Providing customer service at reception, welcoming customers and providing a good first impression
• Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed
• Collecting rent from customers and monitoring the debtor list
• Ensuring compliance checks are completed in line with legislation and policy
• Supervising a team of General Assistants, providing guidance, support and promoting the development of staff
• Developing and maintaining excellent relationships with internal and external customers

Skills and experiences:

• Experience in a similar role in a customer service background is essential
• Level 3 qualification or equivalent in business administration or customer service is desirable
• Excellent communication and customer service skills
• Previous experience with managing staff with the ability to lead, motivate and mentor, and provide clear guidance
• Proven experience completing administrative tasks with the ability to problem solve
• Proficient user of Microsoft Office applications including Word, Excel and Outlook

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• £27,590 per annum with an additional policy allowance of £2,759 per annum (rising to £29,042 with an additional policy allowance of £2,904 per annum after 12 months, subject to satisfactory performance)25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools

Job Reference: 226172

Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced.

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.