Assistance and Complaints Apprentice

Chesterfield Royal Hospital NHS Foundation Trust; Chesterfield; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading healthcare provider in Chesterfield is offering an exciting opportunity for an Assistance and Complaints Apprentice. This role includes providing administrative support, assisting with patient complaints, and developing skills towards an NVQ level 3 in Business Administration. Ideal candidates are professional and responsive, eager to gain experience within the NHS. The position is office-based, requires a commitment to training, and supports further development through college courses.

Qualifications

• Experience in an office environment.
• Experience meeting deadlines.
• Willing to undertake further training.

Responsibilities

• Provide comprehensive administrative support.
• Assist in resolving patient complaints.
• Monitor and respond to emails.
• Manage healthcare records.

Skills

Microsoft Office Suite

Attention to detail

Customer care

Teamwork

Education

Achieved or working towards GCSE / level 2 Maths and English

Tools

MS Teams

Excel

Word

PowerPoint

Job description

Assistance and Complaints Apprentice

The closing date is 30 November 2025

As one of the largest employers in Chesterfield and North Derbyshire, Chesterfield Royal Hospital NHS Foundation Trust strives to be a trailblazer in recruiting Apprentices and 'growing our own' workforce of the future.

With this in mind an exciting opportunity has arisen within the Assistance and Complaints Team for a 15‑month contract to provide a comprehensive administrative role supporting our teams to resolve and respond to patient complaints. Interviews will take place in December 2025, with an aim for the role to start in January 2026.

You will be supported to develop skills to undertake a wide range of interesting administrative and organisational duties, working closely with colleagues to provide a comprehensive, high‑quality administration and support service across Complaints and Patient Advice and Liaison (PALS).

We are looking for a professional, courteous and responsive individual who wishes to gain a range of experience to help in their future career, hopefully within the NHS. You will be supported to work towards your NVQ level 3 in Business Administration, via a college provider. The 15 months will include 12 months of teaching with 1 tutor session a month and a 3‑month end point assessment. You will be expected to be in the office for 4 days a week with 1 day a week study leave, to be agreed.

This role is only available to those who are 18 and over, due to the type of service the team delivers.

Main duties of the job

The role will include administrative duties such as healthcare records retrieval and distribution, data input to electronic systems, monitoring and responding to emails, filing, photocopying, diary management and room booking. Key priorities include ensuring tasks are completed in a timely manner, meeting deadlines and ensuring accuracy and confidentiality is maintained.

The Assistance and Complaints Apprentice will be supported with tasks appropriate to their mandatory and chosen modules to fulfil an NVQ qualification.

About us

Our vision is to be a first‑class provider of sustainable healthcare services, delivering the best possible care for our patients and being a great place to work for our people. Our Proud to CARE philosophy supports this vision – and we all play a part in achieving it, by living up to the values we promise to our patients and each other. As members of staff we are guided by our Proud to CARE values:

• COMPASSION – treating everyone with kindness, welcoming diversity and inclusion, considering individual needs, and challenging inappropriate behaviours outside of our values
• AMBITION – aspiring to be the best, reaching high standards, providing exceptional care and services, and achieving measurable improvements in people’s health and wellbeing
• RESPECT – valuing and appreciating everyone, listening, learning and acting on their experiences, being open and honest, and recognising that working with others brings benefits
• ENCOURAGEMENT – opportunities for all, supporting education and development, helping people to bring their improvement ideas to life and speak‑up, and getting everyone involved in our future

Job responsibilities

Please view the attached Job description and Person Specification for more information.

Please use your application to demonstrate how you meet each point on the Person Specification. You will need to meet the essential criteria to be shortlisted.

AI applications will not be accepted.

Person Specification

Qualifications and Training

• Achieved or working towards GCSE / level 2 Maths and English (e.g., GCSEs, Level 2 Certificate, Diploma)

Experience

• Experience of using Microsoft computer programmes – Word, Excel, Outlook, MS Teams, PowerPoint etc.
• Experience of meeting deadlines (including school and college work)
• Experience in an office environment
• Record and document production
• Responding to emails
• Data input
• Customer care experience

Skills and Knowledge

• Willing to undertake further training
• Accuracy and attention to detail
• Understanding of confidentiality
• Ability to build relationships with colleagues and service usersAbility to work with a range of databases/spreadsheets and software applications.
• Experience of working in a team
• Understanding of the NHS

Personal Attributes

• Commitment to achieve all apprenticeship Outcomes
• Professional
• Responsive

Demonstrates our Proud to CARE Values

• Demonstrates Proud to CARE Values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Chesterfield Royal Hospital NHS Foundation Trust, 1 Ricketts Hill, Chesterfield, Derbyshire, DE11 3QU