Assistance and Complaints Apprentice

Chesterfield Royal Hospital NHS Foundation Trust; Ashover CP; On-site; GBP 10,000 - 18,000; Full time

Job summary

A leading healthcare organization in the UK is offering a 15-month apprenticeship role in the Assistance and Complaints Team. The position involves various administrative duties aimed at supporting patient complaints. Applicants will work towards an NVQ in Business Administration while gaining valuable experience in a professional environment. Candidates must be 18 or older and will be expected to work on-site four days a week.

Benefits

Study leave

Professional development

Qualifications

• Professional and responsive individual seeking experience in healthcare administration.
• Must be 18 years or older.

Responsibilities

• Retrieve and distribute healthcare records.
• Input data to electronic systems.
• Monitor and respond to emails.
• Manage diaries and book rooms.

Skills

Healthcare records retrieval

Data input to electronic systems

Diary management

Communication skills

Education

NVQ level 3 in Business Administration

Job description

Job Overview

As one of the largest employers in Chesterfield and North Derbyshire, Chesterfield Royal Hospital NHS Foundation Trust strives to be a trailblazer in recruiting Apprentices and ‘growing our own’ workforce of the future.

With this in mind an exciting opportunity has arisen within the Assistance and Complaints Team for a 15 month contract to provide a comprehensive administrative role supporting our teams to resolve and respond to patient complaints. Interviews will take place in December 2025, with an aim for the role to start in January 2026.

You will be supported to develop skills to undertake a wide range of interesting administrative and organisational duties, working closely with colleagues to provide a comprehensive, high-quality administration and support service across Complaints and Patient Advice and Liaison (PALS).

We are looking for a professional, courteous and responsive individual who wishes to gain a range of experience to help in their future career, hopefully within the NHS. You will be supported to work towards your NVQ level 3 in Business Administration, via a college provider. The 15 months will include 12 months of teaching with 1 tutor session a month and a 3 month end point assessment. You will be expected to be in the office for 4 days a week with 1 day a week study leave, to be agreed.

This role is only available to those who are 18 and over, due to the type of service the team delivers.

Responsibilities

The role will include administrative duties such as healthcare records retrieval and distribution, data input to electronic systems, monitoring and responding to emails, filing, photocopying, diary management and room booking.

• Healthcare records retrieval and distribution
• Data input to electronic systems
• Monitoring and responding to emails
• Filing
• Photocopying
• Diary management and room booking

Key priorities include ensuring tasks are completed in a timely manner, meeting deadlines and ensuring accuracy and confidentiality is maintained.

The Assistance and Complaints Apprentice will be supported with tasks appropriate to their mandatory and chosen modules to fulfil an NVQ qualification.

Our Vision and Values

Our Vision Is To Be a First-class Provider Of Sustainable Healthcare Services, Delivering The Best Possible Care For Our Patients And Being a Great Place To Work For Our People. Our Proud To CARE Philosophy Supports This Vision - And We All Play a Part In Achieving It, By Living Up To The Values We Promise To Our Patients And Each Other. As Members Of Staff Be Guided By Our Proud To CARE Values.

• COMPASSION – treating everyone with kindness – welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values
• AMBITION – Aspiring to be the best – reaching high standards, providing exceptional care and services; and achieving measurable improvements in people’s health and wellbeing
• RESPECT – Valuing and appreciating everyone – listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefits
• ENCOURAGEMENT– Opportunities for all – supporting education and development, helping people to bring their improvement ideas to life and speak‑up; and getting everyone involved in our future

Contact Information

For further details / informal visits contact:
Name: Vicky Knightley
Job title: Complaints Team Leader
Email address: [e-mail]
Telephone number: 01246 516058