Asset Protection Specialist

Disney Parks and Resorts; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading entertainment company in the United Kingdom seeks an Asset Protection Specialist to maintain a safe environment for guests and staff. You'll engage in risk prevention and handle security concerns with professionalism. The ideal candidate has experience in asset protection and strong communication skills. This role offers comprehensive employee benefits and a commitment to inclusivity.

Benefits

Discount on merchandise

Silver Pass for complimentary park entry

Private Health Insurance

Life assurance

Qualifications

• Experience in retail Asset Protection, Loss Prevention, Security, or Guest service.
• Physically able to lift up to 40 pounds and climb ladders.
• Comfortable delivering training and awareness sessions.

Responsibilities

• Be a visible presence at store entrances/exits.
• Identify and report suspicious activity and aggressive behaviour.
• Conduct safety inspections and audits.

Skills

Attention to detail

Communication skills

Non-escalation techniques

Project management

Job description

Job Summary:

Join Disney as an Asset Protection Specialist! Help create a safe, inclusive environment where every Guest feels welcome.

Protect the Magic. Empower Every Guest. Be Part of the Story.

About the Role and the Team

We're looking for an Asset Protection Specialist to help create a safe and welcoming environment for all Cast Members and Guests. You'll play a key role in protecting the magic by preventing risks and responding to security concerns with professionalism and care. This position reports to the Senior Asset Protection Specialist.

What You Will Do

• Be a visible presence at store entrances/exits and across the shop floor, acting as a deterrent to potential risks and responding to incidents quickly and calmly.
• Apply specialised training in Retail Counterterrorism and Workplace Security to identify and report suspicious activity, aggressive behaviour, and potential threats.
• Conduct safety inspections and audits, both in person and via CCTV, and elevate risks to Store Leadership and Corporate Asset Protection.
• Support investigations and assist with emergency preparedness and crisis response programmes.
• Promote a culture of safety, inclusion, and risk awareness while delivering exceptional Guest service.
• Respond to Electronic Article Surveillance (EAS) activations and monitor security systems, alarms, and cameras.
• Carry out access checks for Cast Members and vendors, including bag and package inspections.
• Act as the liaison with law enforcement and external security partners, ensuring seamless collaboration.
• Uphold Disney values and behaviours in every interaction.
• Oversee third‑party security teams to maintain consistent standards and integration.

Required Qualifications & Skills

• Experience in retail Asset Protection, Loss Prevention, Security, or Guest service.
• Strong attention to detail and ability to prioritise tasks effectively.
• Skilled in non‑escalation and de‑escalation techniques for both guest service and critical scenarios.
• Excellent communication skills confidence liaising with internal teams and external partners, including Police.
• Ability to lead and resolve safety/security incidents and manage projects from start to finish.
• Physically able to lift up to 40 pounds and climb ladders.
• Flexible availability, including evenings, weekends, and holidays.
• Comfortable delivering training and awareness sessions in both one‑to‑one and group settings.

Preferred Qualifications

• In‑depth knowledge of retail Asset Protection and Security practices.
• Familiarity with safety procedures and physical security technology (CCTV, Access Control, EAS systems).
• Experience analysing Exception‑Based Reporting and POS data.
• Proficient in incident management and Microsoft Office Suite.
• First Aid/CPR/AED certification.

The Perks

• Discount on merchandise in The Disney Stores and at selected retail shops in Disney Theme Parks and Disney Resorts.
• A Silver Pass entitling you and three guests to complementary entry to the Disney theme parks.
• Individual cover of the Company's Private Health Insurance (VHI).
• Life assurance at 3 times your annual salary (up to the current Government earnings cap); 3 months service is required before eligibility.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

About Disney Store:

Disney store, which debuted in 1987, carries high‑quality products, including exclusive product lines that support and promote Disney's key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world‑class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Disney Store (UK) Ltd , which is part of a business we call Disney Store .

The Disney Store (UK) Ltd is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.