Asset Protection Specialist

Disneyland Hong Kong; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading entertainment company in the United Kingdom is seeking an Asset Protection Specialist to create a secure environment for guests and staff. This role involves monitoring store activities, conducting audits, and collaborating with law enforcement. Ideal candidates have experience in retail security and excellent communication skills. The job offers flexible hours and various perks, including health insurance and park entry passes.

Benefits

Discount on merchandise

Silver Pass for park entry

Company health insurance

Life assurance

Qualifications

• Experience in retail Asset Protection or related fields.
• Strong attention to detail and prioritization skills.
• Excellent verbal communication skills.

Responsibilities

• Be a visible presence to deter risks and respond to incidents.
• Conduct safety inspections and audits.
• Work with law enforcement and external security.

Skills

Retail Asset Protection

Loss Prevention

Guest service

Attention to detail

Communication skills

Tools

CCTV

Incident Management Software

Microsoft Office Suite

Job description

Join Disney as an Asset Protection Specialist! Help create a safe, inclusive environment where every Guest feels welcome.

Protect the Magic. Empower Every Guest. Be Part of the Story.

About the Role and the Team

We’re looking for an Asset Protection Specialist to help create a safe and welcoming environment for all Cast Members and Guests. You’ll play a key role in protecting the magic by preventing risks and responding to security concerns with professionalism and care. This position reports to the Senior Asset Protection Specialist.

What You Will Do

Be a visible presence at store entrances/exits and across the shop floor, acting as a deterrent to potential risks and responding to incidents quickly and calmly.

Apply specialised training in Retail Counterterrorism and Workplace Security to identify and report suspicious activity, aggressive behaviour, and potential threats.

Conduct safety inspections and audits, both in person and via CCTV, and elevate risks to Store Leadership and Corporate Asset Protection.

Support investigations and assist with emergency preparedness and crisis response programmes.

Promote a culture of safety, inclusion, and risk awareness while delivering exceptional Guest service.

Respond to Electronic Article Surveillance (EAS) activations and monitor security systems, alarms, and cameras.

Carry out access checks for Cast Members and vendors, including bag and package inspections.

Act as the liaison with law enforcement and external security partners, ensuring seamless collaboration.

Uphold Disney values and behaviours in every interaction.

Oversee third-party security teams to maintain consistent standards and integration.

Required Qualifications & Skills

Experience in retail Asset Protection, Loss Prevention, Security, or Guest service.

Strong attention to detail and ability to prioritise tasks effectively.

Skilled in non-escalation and de-escalation techniques for both guest service and critical scenarios.

Excellent communication skills and confidence liaising with internal teams and external partners, including Police.

Ability to lead and resolve safety/security incidents and manage projects from start to finish.

Physically able to lift up to 40 pounds and climb ladders.

Flexible availability, including evenings, weekends, and holidays.

Comfortable delivering training and awareness sessions in both one-to-one and group settings.

Preferred Qualifications

In-depth knowledge of retail Asset Protection and Security practices.

Familiarity with safety procedures and physical security technology (CCTV, Access Control, EAS systems).

Experience analysing Exception-Based Reporting and POS data.

Proficient in incident management and Microsoft Office Suite.

First Aid/CPR/AED certification.

The Perks

Discount on merchandise in The Disney Stores and at selected retail shops in Disney Theme Parks and Disney Resorts.

A Silver Pass entitling you and three guests to complementary entry to the Disney theme parks.

Individual cover of the Company’s Private Health Insurance (VHI).

Life assurance at 3 times your annual salary (up to the current Government earnings cap); 3 months service is required before eligibility.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.