Asset Management Customer Service Controller

DHL Germany; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global logistics company in Manchester is seeking a Customer Service Administrator to provide administrative support and handle high-volume phone calls. You will help ensure service excellence by achieving call centre KPIs and maintaining communication with service providers. Strong communication skills and experience in a high-pressure environment are essential for success in this role, which offers competitive pay and a permanent, full-time contract.

Benefits

Free parking

On-site canteen

Generous pension scheme

Free 24/7 GP consultations

Retail and lifestyle discounts

Qualifications

• Experience in call centre environments preferred.
• Ability to handle multiple tasks and phone calls.
• Attention to detail in administrative tasks.

Responsibilities

• Achieve call centre KPI performance for high level service.
• Ensure vendor and site calls are answered within agreed times.
• Monitor call centre screens for breakdown calls response.

Skills

Strong Communication skills

Experience in high pressure environments

Computer Literate – Word – Excel

Fleet maintenance Knowledge

Job description

A leading global logistics company in Manchester is seeking a Customer Service Administrator to provide administrative support and handle high-volume phone calls. You will help ensure service excellence by achieving call centre KPIs and maintaining communication with service providers. Strong communication skills and experience in a high-pressure environment are essential for success in this role, which offers competitive pay and a permanent, full-time contract.