Asset Information Technician

South West Water; Exeter; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Generous holiday allowance

Discretionary bonus

Pension

Share-save scheme

Health benefits & wellbeing

Job summary

South West Water is seeking a detail-oriented Asset Information Technician to join the Asset Data Services team. The role focuses on maintaining asset data within GIS, digitising plans, and ensuring data accuracy to support operational decisions.

You will work with GIS systems, update asset datasets, and contribute to asset data development while collaborating with internal and external partners. DBS check required after onboarding.

Qualifications

• GCSEs (or equivalent), including English and Mathematics.
• Strong attention to detail and a commitment to data accuracy.
• Good IT skills, including Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Ability to manage priorities and meet deadlines.
• Self-motivated with the ability to work effectively both independently and as part of a team.
• Flexible and adaptable approach to change.
• Ability to remain calm and focused under pressure.

Responsibilities

• Maintaining, storing, validating and quality-checking asset information within GIS systems.
• Receiving, recording and digitising as-built drawings, plans, amendments and sketches.
• Updating and maintaining point, line and polygon asset datasets and associated attributes.
• Performing data cleansing, validation and error resolution activities.
• Supporting projects and business initiatives that improve asset data services.
• Receiving, verifying and loading mapping, addressing and CCTV data from suppliers.
• Responding to technical enquiries and providing accurate asset information to stakeholders.
• Supporting incident management activities when required.
• Participating in a GIS standby rota that provides 24/7 support for event and incident management.
• Producing reports and maintaining operational procedures and documentation.
• Assisting wider Asset Data Development and Visualisation activities.
• Conducting occasional site visits and surveys to collect and improve asset information.

Job description

Powered by Water, Driven by PurposeSouth West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash?

Join our team today.

We're looking for a detail-oriented and technically minded Asset Information Technician to join our Asset Data Services team. This is an excellent opportunity for someone with an interest in GIS, data management, mapping, and asset information systems to play a key role in maintaining the integrity of critical infrastructure data.

As an Asset Information Technician, you'll help ensure our asset records are accurate, up to date, and readily available to support operational and business decision-making. Working closely with colleagues and external partners, you'll maintain and quality-assure asset information within our Geographic Information Systems (GIS) while contributing to the ongoing development of asset data services.

What You’ll Be Doing

• Maintaining, storing, validating and quality-checking asset information within GIS systems.
• Receiving, recording and digitising as-built drawings, plans, amendments and sketches.
• Updating and maintaining point, line and polygon asset datasets and associated attributes.
• Performing data cleansing, validation and error resolution activities.
• Supporting projects and business initiatives that improve asset data services.
• Receiving, verifying and loading mapping, addressing and CCTV data from suppliers.
• Responding to technical enquiries and providing accurate asset information to stakeholders.
• Supporting incident management activities when required.
• Participating in a GIS standby rota that provides 24/7 support for event and incident management.
• Producing reports and maintaining operational procedures and documentation.
• Assisting wider Asset Data Development and Visualisation activities.
• Conducting occasional site visits and surveys to collect and improve asset information.

Essential

What we are looking for:

• GCSEs (or equivalent), including English and Mathematics.
• Strong attention to detail and a commitment to data accuracy.
• Good IT skills, including Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Ability to manage priorities and meet deadlines.
• Self-motivated with the ability to work effectively both independently and as part of a team.
• Flexible and adaptable approach to change.
• Ability to remain calm and focused under pressure.

Desirable

• Experience working with GIS systems or relational databases.
• Knowledge of ArcGIS, G/Water or similar asset management systems.
• Experience presenting information through maps, dashboards or graphical outputs.
• Understanding of clean water infrastructure assets.
• Computer Aided Design (CAD) experience or a willingness to learn.
• Qualification in Graphic Design or a related discipline.
• Skilled in interpreting maps and spatial information.
• Full UK Driving Licence.

Why Join Us?

This role offers the opportunity to develop specialist expertise in GIS, asset information and data management while supporting essential infrastructure services. You'll work within a collaborative team environment where learning, development and continuous improvement are encouraged.

• Generous holiday allowance + bank holidays
• Discretionary bonus
• Competitive contributory pension
• Share-save scheme
• Health benefits & wellbeing support programmes
• Group discounts
• Cycle to Work scheme
• Financial support services
• Development and training opportunities … and much more!

Closing Date: 7th September 2026

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way.

Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid

Build trust and be trusted. Be the one we all look to and can depend on.

Be You

We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future

Embrace change. Drive Progress. Own the challenge.