Asset Finance Customer Service Specialist (Hybrid UK)

New Leaf Search Ltd.; Slough; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

A business-to-business financial solutions provider is seeking a Customer Service Executive in Slough, UK. The role involves providing exceptional support across various channels and requires strong communication skills. Candidates should have relevant experience in financial services and be confident using Microsoft Office applications. This position offers a salary between £26,000 - £34,000 plus excellent benefits and the option for hybrid working.

Benefits

Referral Bonus of £500

Qualifications

• Experience delivering exceptional customer service via phone and written communication.
• Background in financial services or a business-to-business customer service environment advantageous.
• Confident user of Microsoft Office applications.

Responsibilities

• Respond to customer queries across phone, email and written correspondence.
• Process contract amendments, transfer requests, refunds and administrative changes.
• Maintain accurate and up-to-date customer records.
• Support colleagues during peak periods by sharing workloads.
• Identify process improvements that enhance customer experience.

Skills

Exceptional customer service

Strong organisational skills

Verbal and written communication

Microsoft Office applications

Job description

A business-to-business financial solutions provider is seeking a Customer Service Executive in Slough, UK. The role involves providing exceptional support across various channels and requires strong communication skills. Candidates should have relevant experience in financial services and be confident using Microsoft Office applications. This position offers a salary between £26,000 - £34,000 plus excellent benefits and the option for hybrid working.