Asset Administration Support Officer - 202609

Berneslai Homes; Barnsley; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Agile Working Packages

Excellent Pension Scheme

Discounted Gym Membership

Health & Wellbeing Checks

Fantastic Training and Development Op 

Job summary

Berneslai Homes in Barnsley is seeking an organised Asset Administration Support Officer to assist the Asset Management Team with administration and coordination of asset projects, and help prepare strategies, reports and bids.

You will be a key contact for tenants on schemes, ensuring clear information, handling enquiries, and supporting meetings and documentation within agreed timescales. A background in administrative support and good customer service is essential.

Qualifications

• 4 GCSEs A-C or NVQ Level 2 / BTec First Certificate or can demonstrate relevant experience.
• Experience of providing administrative support in busy environment including maintaining accurate records.
• Experience of working in and delivering an excellent customer focused service.
• Understanding of current Housing issues and the impact on social housing tenants.
• Demonstrate a positive, flexible approach to team working.

Responsibilities

• Liaise with tenants and residents as required to advise on day to day operation of Asset Management Team Projects including core Barnsley Homes Standard and supplementary Capital Investment Programmes.
• Have the knowledge to resolve and direct enquiries to the relevant persons accordingly.
• Assist in the collation of asset and tenant satisfaction and performance data and the distribution of specific information for proposed Asset Management projects or schemes for customers, officers or other stakeholders.
• Deal with routine telephone enquiries and correspondence from tenants, residents and officers, providing advice, support and signposting where appropriate across the organisation.
• Monitor and distribute the Asset Management online e-post in a timely manner in line with agreed timescales.
• Organise and co-ordinate meetings, diaries and appointments for the Asset Management function. Where required ensuring accurate meetings / action notes are completed and relevant meeting papers are distributed within agreed timescales.

Skills

Administrative skills

Customer service

Organisational skills

Education

GCSEs A-C or NVQ Level 2 / BTec First Certificate

Job description

Salary: £26,403 to £28,142

Working Arrangements: Full Time

Hours of Work: 37 hours per week

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council, our '3 Cs' values are at the heart of all we do here - we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.

We're proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence-demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.

The Asset Administration Support Officer role:

We're looking for an organised and motivated Asset Administration Officer to support the work of our busy Asset Management Team.

Within this role you will assist with the administration and coordination of asset-related projects whilst supporting the preparation of strategies, reports, and bids for resources.

You’ll be a key point of contact for tenants and residents living on schemes involved in Asset Management proposals and projects, ensuring they receive clear and timely information.

Key duties and responsibilities of our Asset Administration Support Officer:

• Liaise with tenants and residents as required to advise on the day to day operation of Asset Management Team Projects including core Barnsley Homes Standard and supplementary Capital Investment Programmes.
• Have the knowledge to resolve and direct enquiries to the relevant persons accordingly.
• Assist in the collation of asset and tenant satisfaction and performance data and the distribution of specific information for proposed Asset Management projects or schemes for customers, officers or other stakeholders.
• Deal with routine telephone enquiries and correspondence from tenants, residents and officers, providing advice, support and signposting where appropriate across the organisation.
• Monitor and distribute the Asset Management online e-post in a timely manner in line with agreed timescales.
• Organise and co-ordinate meetings, diaries and appointments for the Asset Management function. Where required ensuring accurate meetings / action notes are completed and relevant meeting papers are distributed within agreed timescales.

What we're looking for in our Asset Administration Support Officer:

• 4 GCSEs A-C Grades or NVQ Level 2 / BTec First Certificate or can demonstrate relevant experience.
• Experience of providing administrative support in busy environment including maintaining accurate records.
• Experience of working in and delivering an excellent customer focused service.
• Understanding of current Housing issues and the impact on social housing tenants.
• Demonstrate a positive, flexible approach to team working.

What you might be asking is, why work for us?

We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

• Agile Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Health & Wellbeing Checks
• Fantastic Training and Development Opportunities

Job Description and Employee Specification: Asset Admin Support JD/ES.pdf

Key Dates

Shortlisting is due to take place 9 September 2026 and interview dates are due to take place 16 and 17 September 2026. Please note these dates are subject to change.

Further Information

• This post requires a Basic Criminal Record Check.

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.