Assessment Officer (Revenues & Council Tax)

Pertemps; City Of London; Remote; GBP 40,000 - 60,000; Part time

Job summary

A public services provider is seeking an experienced Assessment Officer to work fully remote in the City of London. You will be responsible for the accurate assessment and administration of Council Tax and Housing Benefits, ensuring residents receive the correct support while maximising collection. This role requires knowledge of Council Tax legislation and experience in handling complex enquiries. Strong customer service skills and the ability to work under pressure are essential.

Qualifications

• Experience in handling Council enquiries.
• Ability to interpret legislation.
• Experience processing Housing Benefit and Council Tax Reduction claims.

Responsibilities

• Processing Housing Benefit and Council Tax claims accurately.
• Billing, collection, and recovery of Council Tax.
• Liaising with Anti-Fraud teams about potential fraud risks.

Skills

Knowledge of Council Tax legislation

Customer service skills

Ability to work under pressure

Tools

Academy system

Enterprise system

Job description

Assessment Officer – Revenues & Council Tax

£29.20 per hour (Umbrella) | Fully Remote | Initial 3-Month Contract – Ongoing

We are seeking an experienced Assessment Officer to join a high-performing Revenues & Benefits service on a fully remote basis. This role focuses on the accurate assessment and administration of Council Tax, Housing Benefit, and related enquiries, ensuring residents receive the correct support while maximising collection for the authority.

Key Responsibilities

• Accurate and timely processing of Housing Benefit & Council Tax Reduction claims
• Council Tax billing, collection & recovery
• Education benefits and associated services
• Identify potential fraud risks and liaise with Corporate Anti-Fraud teams
• Maintain strong working knowledge of all related IT systems
• Stay updated on relevant legislation and government regulation related to Council Tax
• Provide advice and resolution to residents, third parties and internal stakeholders

Requirements

• Knowledge and practical experience using Academy and Enterprise systems
• Strong understanding and interpretation of Council Tax legislation
• Experience handling complex Council enquiries
• Customer-focused background in a frontline service environment
• Proven experience updating Council Tax records including Discounts & exemptions assessment, Setting payment arrangements / Direct Debits
• Ability to work accurately under pressure while meeting deadlines

If you are interested in this position AND meet the requirements, APPLY NOW!!