Assessment & Benefits Officer

Rochdale Council; Milnrow; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A local government authority is seeking a motivated Assessment & Benefits Officer to join the Governance & Business Support team in Milnrow. This role involves effectively delivering support to Adult Care services, requiring strong multitasking and organizational skills, along with excellent ICT capabilities. The successful candidate will experience a supportive work environment with clear career progression, flexible working arrangements, and ongoing training opportunities. If you have the enthusiasm and dedication to make a meaningful impact, we want to hear from you.

Benefits

Competitive starting salary with annual increments

Flexible hybrid working

25 days holiday plus bank holidays

Ongoing training and professional development

Local Government Pension Scheme

Qualifications

• Must provide customer service support and communicate effectively.
• Ability to multitask calmly while maintaining attention to detail.
• Excellent knowledge of ICT tools like Word, Excel, and Outlook.

Responsibilities

• Keep operations running smoothly with strong organizational skills.
• Collaborate with departments to deliver efficient support.
• Use digital tools to manage records and systems.

Skills

Customer service support

Multitasking

Excellent ICT skills

Communication skills

Attention to detail

Tools

Word

Excel

Outlook

Job description

Overview

Are you ready to make a real impact behind the scenes? Do you thrive in a fast-paced, team-driven environment where every day brings something new? We're on the lookout for a motivated and forward-thinking Assessment & Benefits Officer to join our incredible team in Governance & Business Support (GBS) - the engine room of Adult Care! Why Us? We ve achieved a lot already and we re proud of that, but we re not done yet. This is your chance to join an ambitious and passionate team that values fresh ideas, dedication, and people who genuinely want to make a difference. Your work will directly contribute to services that touch lives across our community.

Responsibilities

• Keeping things running smoothly with your stellar multitasking and organisational skills.
• Working closely with colleagues across departments to deliver efficient, high-quality support throughout Adult Care.
• Communicating clearly, confidently, and kindly with everyone from service users to senior colleagues.
• Using your digital know-how to maintain records and manage systems like a pro.
• Bringing your eye for detail and enthusiasm for doing things right the first time.

Qualifications & Requirements

• Customer service support.
• A calm, can-do multitasker who can juggle tasks with a smile.
• A team player who is also confident working independently.
• Someone with excellent ICT skills and confidence in tools like Word, Excel, and Outlook.
• Sharp attention to detail and accuracy when it counts most.
• Great communication and interpersonal skills with a drive to get things done.
• Awareness of benefits administered by the Department for Work and Pensions (DWP).
• In accordance with Section 7 of the Immigration Act 2016 this post requires the ability to converse at ease with the members of the public and provide advice in accurate spoken English.

Benefits

• Competitive starting salary with annual increments and clear career progression to Grade 5 (28,598 - 31,022) as you develop the required skills.
• Flexible hybrid working - home and office.
• Office base in Rochdale's modern Number One Riverside, next to the vibrant retail district.
• 25 days holiday plus bank holidays, rising to 30 after 5 years.
• Flexible working hours scheme, bank up to 12 extra days off a year.
• Supportive, friendly teams and cross-team development opportunities.
• Ongoing training and professional development.
• Great transport links: tram, bus, and train.
• Local Government Pension Scheme.