Assessment and Engagement Worker / Recovery Coordinator

NHS; West Midlands; On-site; GBP 31,000 - 38,000; Full time

Job summary

A prominent healthcare organization is seeking an experienced Assessment & Engagement Worker to support service users in achieving better quality of life. This role involves providing drug and alcohol treatment, managing a caseload, and promoting recovery in community reception areas. The ideal candidate will have a relevant degree and commitment to harm reduction strategies. Competitive salary and a full-time permanent contract offered in the West Midlands.

Benefits

Comprehensive wellbeing support

In-house training and coaching

Qualifications

• Understanding of the effects of substance misuse on individuals and communities.
• Commitment to recovery-based interventions and harm reduction.

Responsibilities

• Manage reception area ensuring effective brief interventions.
• Work with service users and manage day‑to‑day issues in reception.
• Promote visible recovery in reception areas.

Skills

Knowledge of substances and effects

Ability to work collaboratively with other professionals

Education

Foundation Degree / HNC in related field

Willingness to undertake NVQ Level 3 in Health and Social Care

Job description

Job Summary

Are you committed to making a positive change and empowering service users to achieve a better quality of life?

We are currently recruiting for an experienced Assessment & Engagement Worker to work with service users and multi‑agency team members in an essential liaison role.

This full-time, permanent position will focus on drawing in local community assets to support the delivery of recovery‑focused outcomes, promoting and creating opportunities in visible recovery, harm reduction and brief interventions in the hub reception areas.

Main duties of the job

• Provision of drug & alcohol treatment to Service Users within the locality.
• Holding a caseload of service users and being responsible for offering a range of interventions to those individuals.
• Supporting service users through their treatment journey from beginning to end.
• Embracing the concept of recovery and demonstrating this in your work.
• Ensuring that your work is evidence based, up to date and in accordance with current policy and legislation.
• Keeping up to date and accurate records and documentation.
• Reducing drug and alcohol related harm to service users and the wider community.
• Facilitate harm reduction interventions.
• Supporting service users who are attending the reception area of the service.
• Support individuals in accessing services conducting screenings and assessments.

About Us

Inclusion, created in 2002, is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex.

We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health.

We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide. We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users, is central to who we are.

Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in‑house training and coaching support. Our services are robustly governed, evidence‑based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team!

Details

Date posted: 03 November 2025

Pay scheme: Agenda for change

Band: Band 5

Salary: £31,049 to £37,796 a year per annum (pro‑rata)

Contract: Permanent

Working pattern: Full-time

Reference number: 301-IT-25-7565412

Job locations: STaRS, Leek Moorlands Hospital, Ashbourne Road, Leek, ST13 5BQ

Job Description

Job Responsibilities

• To manage the reception area of the hub to ensure effective brief interventions are facilitated by staff and Recovery Supporter Volunteers.
• To work with service users in attendance and manage day‑to‑day issues which arise in the reception area.
• To take the lead in managing complex behaviours in the reception and surrounding areas.
• To signpost to local services and empower service users to build their community networks and recovery capital.
• To promote visible and contagious recovery in the reception areas of the hub.
• To ensure that the reception team work effectively in relation to Inclusion policies and procedures.

Person Specification

Essential

Qualifications

• Foundation Degree / HNC in related field which may include counselling, social work, nursing, psychology, human resources, social studies or equivalent experience.
• Willingness to undertake NVQ Level 3 in Health and Social Care.

Experience and Knowledge

• Understanding and awareness of the effects of substance misuse on an individual and the community.
• A commitment to recovery based interventions and harm reduction approaches to working with drug users.

Desirable

• Experience of working with drug users.

Skills and Abilities

• A thorough knowledge of substances and their effects.
• Ability to work collaboratively with other professionals.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Inclusion

Address: STaRS, Leek Moorlands Hospital, Ashbourne Road, Leek, ST13 5BQ

Employer's website: https://www.mpft.nhs.uk