Aspiring IT Support Specialist – Onsite Training

via; Addlestone; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK business is seeking an enthusiastic IT Support Trainee to join its growing team. This entry-level role offers a chance to gain hands-on experience and develop professionally in a supportive environment. Responsibilities include providing first-line support for IT incidents, assisting with documentation, and maintaining systems. Ideal for individuals eager to start their IT career with a focus on learning and customer service. Competitive salary and benefits are included.

Benefits

Competitive salary

Company bonus scheme

Private pension

25 days’ annual leave

Cycle-to-work scheme

Share save programme

Gym membership discounts

Qualifications

• No prior professional experience required.
• An IT-related background is a plus but not essential.

Responsibilities

• Provide first-line support for basic IT incidents.
• Assist in documenting recurring issues for core business systems.
• Support users with day-to-day system queries.
• Help maintain records within the IT Service Management (ITSM) system.
• Assist in documenting processes and updating knowledge bases.
• Carry out routine system administration tasks as assigned.
• Communicate with external suppliers as directed.
• Escalate unresolved issues promptly.
• Follow change management procedures with guidance.
• Handle general administrative duties.

Skills

Basic understanding of Microsoft Office applications

Interest in learning systems such as ERP, CRM, or HR software

Ability to prioritise simple tasks

Willingness to develop professional communication skills

Strong attention to detail

Proactive approach

Commitment to providing excellent customer service

Job description

A leading UK business is seeking an enthusiastic IT Support Trainee to join its growing team. This entry-level role offers a chance to gain hands-on experience and develop professionally in a supportive environment. Responsibilities include providing first-line support for IT incidents, assisting with documentation, and maintaining systems. Ideal for individuals eager to start their IT career with a focus on learning and customer service. Competitive salary and benefits are included.