ASB Caseworker: Court-Ready, Multi-Agency Impact

Stonewater; Essex; Remote; GBP 35,000 - 45,000; Full time

Job summary

A leading housing provider is seeking an Anti-Social Behaviour Caseworker to manage casework from start to finish. The role involves collaborating with external partners, resolving customer issues, and preparing legal cases while demonstrating exemplary communication and problem-solving skills. This home-based position offers the opportunity to influence and innovate within a supportive team environment.

Benefits

Comprehensive training

Supportive work environment

Opportunities for career development

Qualifications

• Experience of managing anti-social behaviour cases.
• Experience of working in partnership with external stakeholders.
• Understanding the law about managing housing and anti-social behaviour.
• Experience of using harm-based approach to ASB triage.
• Outstanding communication skills.
• Ability to problem-solve and find innovative solutions.

Responsibilities

• Deliver resolutions to customer inquiries and follow-up actions.
• Collaborate with police and local authorities.
• Prepare and present cases in court.
• Propose service innovations based on data insights.

Skills

Managing anti-social behaviour cases

Developing partnerships with stakeholders

Understanding housing law and safeguarding

Using harm-based approach to triage

Communication skills

Problem-solving and innovative solutions

Experience of preparing case files for court

Using mediation or conflict resolution

Job description

A leading housing provider is seeking an Anti-Social Behaviour Caseworker to manage casework from start to finish. The role involves collaborating with external partners, resolving customer issues, and preparing legal cases while demonstrating exemplary communication and problem-solving skills. This home-based position offers the opportunity to influence and innovate within a supportive team environment.