Arts Centre Reception & Box Office Specialist

Platinum Recruitment NI Ltd; Lisburn; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency in Northern Ireland is seeking a customer service representative to support the Arts Service. Responsibilities include administering events, handling customer inquiries, and managing databases. Ideal candidates will have experience in customer service and relevant qualifications, such as GCSEs and NVQs. This role requires flexibility with shift patterns and compliance with health and safety standards.

Qualifications

• Minimum one year’s experience in a customer service environment or receptionist post.
• Must provide original certificates as proof of all qualifications listed on CV.
• Demonstrated experience if qualifications are not held.

Responsibilities

• Operate booking/cash and room hire systems and maintain Arts Service programme information.
• Update and maintain live events sections of the council’s websites.
• Provide administrative support including customer database maintenance.
• Conduct market research and marketing activities for promoting Arts Service.
• Assist with security of exhibitions and council assets.
• Prepare Island Arts Centre for programmed activities and events.
• Comply with Health & Safety legislation and council policies.
• Cover staff breaks and work unsociable hours when required.

Skills

Customer service experience

Reception skills

Database experience

Education

5 GCSE passes at Grade A-C

NVQ Level 2 in administration or equivalent

Job description

A recruitment agency in Northern Ireland is seeking a customer service representative to support the Arts Service. Responsibilities include administering events, handling customer inquiries, and managing databases. Ideal candidates will have experience in customer service and relevant qualifications, such as GCSEs and NVQs. This role requires flexibility with shift patterns and compliance with health and safety standards.