Artificial Intelligence Product Owner (12 Months)

NatWest Group; City Of London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading financial institution in the UK is looking for an Artificial Intelligence Product Owner to manage AI initiatives and enhance client experiences. The role requires experience with AI products, stakeholder interaction, and optimizing product delivery. You will work in a hybrid model, balancing remote and office work, with closing date for applications on 25/11/2025.

Qualifications

• Experience of working with AI powered products that enhance customer experience.
• Knowledge of AI key metrics and benchmarking.
• Ability to take an idea from conception to delivery.

Responsibilities

• Define a backlog and create a roadmap for delivery.
• Drive delivery by setting production vision and managing priorities.
• Implement optimization programs ensuring products meet objectives.

Skills

Experience with AI powered products

Ability to present technical concepts

Experience in generating insights through customer research

Knowledge of continuous improvements

Understanding of innovation methodologies

Experience in Agile environment (Scrum, Kanban)

Ability to communicate effectively

Job description

Join us as an Artificial Intelligence Product Owner

• We'll look to you to future proof how our clients engage with the bank through the creation and scaling of Wealth's strategic AI themes and initiatives
• Day-to-day, you'll use data analysis and find opportunities to develop our capabilities and new client experiences across our bank's journeys
• Thrive in a role where you'll utilise your skill set to build AI products, optimise AI skills and lead new initiatives
• This role will be offered on a temporary basis until 18th December 2026
• You’ll work from home some of the time, but you’ll also spend at least six days per month working from either the London, Bristol, or Manchester office

What you’ll do

As an Artificial Intelligence Product Owner, you'll define a backlog and create a roadmap that'll enable the delivery of our bank's objectives and meet key performance indicators, while ensuring compliance through the effective identification, escalation and resolution of risks and issues.

Alongside this, you'll drive all aspects of the delivery by setting the production vision and defining, managing and prioritising the backlog by using Agile methodologies to develop and release value to our customers.

Your top priorities will include:

• Implementing and running a programme of optimisation to ensure products meet their objectives
• You’ll be working across our AI themes managing Aidlets and Low code initiatives along with embedding AI tools across wealth
• Working with our bank's stakeholders to build out AI capabilities that allow advisors to better serve our clients.
• Using data sources, tools, market research, first and third-hand customer research and gap analysis to identify customer insights
• Ensuring the delivery and optimisation of new and innovative approaches to AI and intelligent automation that focus on new and emerging technologies to improve customer experiences
• Developing help and support capabilities and extending this to new interfaces, including voice assistants, Agentic AI and other emerging technologies

The skills you’ll need

To be successful in this role, you'll need experience of working with AI powered products that enhance the customer experience and enable personalisation.

In addition, you'll need knowledge of AI key metrics, benchmarking and model validation, and taking an idea all the way through to delivery and BAU management.

Furthermore, you’ll need:

• The ability to present technical concepts to a non-technical audience
• Experience of generating insights through customer research across a range of research methodologies
• Knowledge of how to deliver products through continuous improvements through the full lifecycle by using data, insights, value slicing and a/b testing
• An understanding of innovation and design thinking methodologies, tools and processes and a background of working in an Agile environment by using Scrum and Kanban methodologies
• Experience of delivery and the ability to communicate, influence, inform and challenge internal and external stakeholders

Hours 35

Job Posting Closing Date: 25/11/2025

Ways of Working: Hybrid