Artificial Intelligence Product Manager (12 Months)

NatWest Group; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A major financial institution is looking for an Artificial Intelligence Product Manager to define the strategy for conversation assistants. This hybrid role involves leading Agile teams and collaborating with stakeholders to enhance customer journeys through AI. Candidates should have experience in AI products and knowledge of customer-focused methodologies. This position is temporary until December 2026.

Qualifications

• Experience with AI-powered products and related technologies.
• Ability to present technical concepts to non-technical audiences.
• Knowledge of customer journey optimization.

Responsibilities

• Define the strategy and vision for conversation assistants.
• Lead Agile development teams for AI product delivery.
• Own and manage the product roadmap and backlog.
• Work with stakeholders to deliver a collaborative channel strategy.

Skills

Experience with AI-powered products

Ability to collaborate and coach teams

Experience with API integration

Understanding of machine learning capabilities

Experience in customer research methodologies

Knowledge of innovation and design thinking

Job description

Join us as an Artificial Intelligence Product Manager

Overview

• In this role, you'll define the strategy and vision for our bank's conversation assistants
• Day-to-day, you'll be ensuring compliance through the effective identification, escalation and resolution of risks and issues
• This is your opportunity to understand our customer's needs, using conversational AI, customer testing and data to design new journeys for our conversation assistants
• This role will be offered on a temporary basis until 18th December 2026
• You'll work from home some of the time, but you'll also spend at least six days per month working from either the London, Bristol, or Manchester office

What you'll do

As an Artificial Intelligence Product Manager, you'll future proof how our customers engage with our organisation through the creation, development and scaling of our bank's AI conversation assistants and all other help and support platforms.

You’ll also be leading the delivery and optimisation of new and innovative approaches to AI and intelligent automation, focusing specifically on emerging technologies that offer demonstrable improvements to the customer experience as measured through customer satisfaction and customer contact reduction in non-digital channels.

Your role will also involve:

• Leading an Agile development team to set the strategy and product vision of our bank’s AI conversation assistants
• Working with key stakeholders to deliver a collaborative channel strategy across webchat and in‑app messaging, Cora Virtual Assistant, face‑to‑face and telephony channels
• Defining the structure and operating rhythm across our business and owning the roadmap and backlog for relevant areas
• Understanding our customers’ needs while helping to drive our key metrics
• Owning, managing, and supervising the risks and governance, ensuring mechanisms are in place to identify, report and mitigate risk within defined risk appetite

The skills you’ll need

To succeed in this role, you’ll need experience working with AI‑powered products and good knowledge of the technology that powers them. As well as this, you’ll have experience of integrating with APIs to build new features and journeys that enhance the customer experience and enables personalisation.

You’ll also need:

• The ability to collaborate, share knowledge, educate, and coach relevant teams
• Experience building and optimising business and technical processes
• An understanding of the capabilities and limitations of machine learning and natural language understanding
• The ability to present technical concepts to a non‑technical audience
• Experience in generating insights through customer research across a range of research methodologies
• Knowledge of and experience with innovation and design thinking methodologies, tools and processes

Hours 35

Job Posting Closing Date: 25/11/2025

Ways of Working: Hybrid